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Customer Service Administrator
hace 2 semanas
Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all customer services necessary to ensure customer satisfaction. Prepares various computer reports for both customer and internal use. Completes various forms and logs and forwards to Corporate.
Responsibilities
- Communicates directly with customers and performs all customer services necessary to ensure customer satisfaction.
- Prepares various computer reports for both customers and internal use.
- Prepares customer invoices.
- Creates purchase orders, obtains signatures, records for payment and follows up if not paid.
- Maintains various logs and reports (ie quarterly billings reports) and forwards to Corporate.
- Orders office and production supplies.
- Maintains customer records and files.
- Assists with other tasks as assigned by Supervisor.
Qualifications
- High School Diploma or equivalent combination of education and experience
- Six (6) months to one (1) year of general office experience
- Must be proficient using word processing and spreadsheet applications
- Previous Customer Service experience a plus
- Must be able to read, write and speak fluent English
- Must possess strong communication skills
- Must be accurate and detail oriented
- Must be able to lift a minimum of 30 pounds
Special Requirements:
- Must be medically approved for respirator use (EO)
- Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes) (EO)
Training Required:
Must complete all required training for a "Customer Service Administrator" outlined in the training manual."
