Customer Support

hace 7 días

Ciudad Juárez Chih, México Equivity A tiempo completo

Join Our Team as a Customer Support

About the Role

As a Customer Support, you'll play a key role in shaping how we support our customers from the inside out. You'll be the bridge between our customers and internal teams helping solve issues, improve processes, and turn real customer feedback into meaningful improvements.

This role is ideal for someone who enjoys organizing, improving systems, and making things run more smoothly. You'll join a growing team in a fast-moving environment where learning, collaboration, and initiative truly matter.

You won't be expected to have everything figured out on day one we care more about your mindset, curiosity, and willingness to improve things as you go.

What You'll Do

  • Support smarter, not harder: Help design and improve workflows, ticket routing, and automations that make support smoother for everyone.
  • Learn from the data: Track and review support and product signals (response times, resolution rates, customer behavior) to help identify opportunities for improvement.
  • Collaborate across teams: Work closely with Customer Success, Product, and Engineering to share customer insights and help improve the product experience.
  • Improve tools & processes: Help manage and optimize tools like HubSpot, Front, PostHog, and Slack to support efficient workflows and clear communication.
  • Champion the customer experience: Help create systems that anticipate customer needs and reduce friction before issues arise.
  • Lead with empathy: Treat every customer interaction with care, patience, and understanding.

What We're Looking For

  • 2+ years of experience in customer support operations, customer experience, or customer success (experience in SaaS or tech is a plus, not a must).
  • Strong English communication skills (written and spoken).
  • Familiarity with tools such as HubSpot, Front, PostHog, Slack, or similar platforms.
  • Comfort working with basic reports, dashboards, or operational data.
  • Clear communicator who can translate issues and ideas into simple, actionable steps.
  • Organized, detail-oriented, and proactive someone who sees opportunities to improve and takes initiative.

Nice to Have (Not Required)

  • Experience in a startup or fast-growing environment.
  • Exposure to AI products or data-driven teams.
  • Interest in automation, process improvement, or documentation/knowledge base creation.
  • Experience collaborating directly with Product or Engineering teams.

What we offer and other important information:

  • Salary range: $23,000-$28,000 pesos per month (gross salary)
  • Schedule: Monday- Friday, 7 am-4 pm PST/8 am-5 pm PST or 9 am-6 pm PST.
  • Paid online English courses for language development.
  • Enjoyment of proportional vacation days
  • A progressive company culture where your ideas are valued.

We value each team member's contributions and are committed to maintaining a workplace that encourages both individual and collective success.

Let's achieve great things together at Equivity Apply Now.

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