Field Service Engineer

hace 19 horas

Ciudad de México, Ciudad de México Tractian A tiempo completo

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you'll do

As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. Your role blends technical expertise and customer service skills to deliver smooth setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.

You will also independently evaluate customer environments, design sensor implementation plans, and lead the technical strategy for installations, directing onsite resources to execute projects effectively and at scale.

Responsibilities
  • Perform on-site installation and configuration of our software and hardware solutions.
  • Design project scopes and installation plans for new deployments.
  • Advise customers on sensor network architecture and implementation best practices.
  • Independently make decisions on troubleshooting and integration approaches.
  • Provide on-site technical support and troubleshooting as required.
  • Coordinate with production teams to ensure timely delivery and setup of materials.
  • Coordinate and align work across multiple sites or regions as needed.
  • Train clients on the proper use and maintenance of installed products.
  • Train and oversee contractors or junior technicians on installation processes.
  • Document installation processes and client interactions in HubSpot CRM.
  • Revisit sites for routine maintenance checks and client follow-ups.
  • Ensure compliance with safety regulations and company installation standards.
  • Continuously study relevant subjects and pursue certifications to progress toward a Technical Support Engineer or Sales Engineer role.
Requirements
  • Solid experience with on-site installations and support in a tech environment.
  • Knowledge of mechanical and electrical systems relevant to our products.
  • Strong organizational and time management skills.
  • Ability to work independently and manage on-site responsibilities effectively.
  • Excellent interpersonal skills and the ability to provide training to clients.
  • Proficiency in technical documentation and CRM software.
Bonus Points
  • Certifications in electrical, mechanical, or related fields.

  • Field Service Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Sidel Group A tiempo completo

    Guadalajara FIELD SERVICE ENGINEER YOUR OPPORTUNITYSidel is looking for a Field Service Engineer that performs Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s...

  • Field Service Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Sidel Group A tiempo completo

    Guadalajara Field Service Engineer YOUR OPPORTUNITYSidel is looking for a Field Service Engineer that performs Installation, start‐up, commissioning and test of the Sidel Equipment suppliedto customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and otherafter sales services of Sidel`s...

  • Field Service Engineer

    hace 4 días

    Ciudad de México, Ciudad de México Harmonic A tiempo completo

    Job DescriptionField Service EngineerHarmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry's first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers' homes...

  • Field Service Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Sidel Group A tiempo completo

    Guadalajara Field Service Engineer YOUR OPPORTUNITYSidel is looking for a Field Service Engineer that performs Installation, start‐up, commissioning and test of the Sidel Equipment suppliedto customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and otherafter sales services of Sidel`s...

  • Field Service Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México SHIMADZU MÉXICO, S.A. DE C.V. A tiempo completo

    ROLE OVERVIEWAs a Field Service Engineer, you will be responsible for the entire lifecycle of GC and GCMS instrumentation, including installation, advanced troubleshooting, and IQ/OQ validation. This role acts as a technical bridge between our global factory standards and our local market, ensuring optimal instrument performance and customer satisfaction...

  • Field Service Engineer

    hace 4 días

    Ciudad de México, Ciudad de México Alcon A tiempo completo

    Field Service EngineerLocation: Mexico City At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to...

  • Senior Field Service Engineer, 4-Stroke

    hace 7 días

    Ciudad de México, Ciudad de México Wartsila A tiempo completo

    Senior Field Service Engineer, MechanicalThe Marine Agreements Field Service Resources team oversees field service resourcing for two extensive maintenance agreements with Marine customers, managing all engine maintenance and monitoring, both scheduled and unscheduled. We are responsible for safely extending overhaul intervals whenever possible, thanks to...

  • Field Service Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Sidel Group A tiempo completo

    Guadalajara Field Service Engineer - Makro YOUR OPPORTUNITYPerform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites, specialized on AutomationPerform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s equipment installed at customer...

  • Field Service Engineer ELD

    hace 1 semana

    Ciudad de México, Ciudad de México Atlas Copco A tiempo completo

    Your role Your mission as Field Service Engineer ELD is to provide expert installation, maintenance and repair services for our advanced adhesive dispensing solutions focused on the electronics manufacturing sector, delivering unmatched customer satisfaction and upholding the highest standards of customer service. You are committed to ensuring the...

  • Field Service Engineer, 4-Stroke

    hace 6 días

    Ciudad de México, Ciudad de México Wartsila A tiempo completo

    Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Engineer, under the Marine Agreements team in Marine Field Services Region Americas.   What will you be doing?As a Field Service Engineer, you will be responsible for leading and developing the Field Service Team, under the Marine Agreements team in Marine Field...