Customer Success Management

hace 1 semana

Guadalajara, Jalisco, México adaQuest A tiempo completo

About adaQuest:

adaQuest is a Microsoft Solution Partner Specialist for Security & Modern Work and one of only 300 Microsoft FastTrack Partners globally. We help our customers develop digital transformation roadmaps and quickly and effectively deploy the most appropriate security and productivity tools, including Microsoft Teams, Office 365, Intune, Autopilot, Advanced Threat Protection, Windows Defender, One Drive for Business, SharePoint Online, and more. We also provide policies, processes, and technology assessments to help organizations get a clear understanding of their security posture and make recommendations to reduce legal, reputational, and business risks related to cybersecurity and data protection. adaQuest's mission is to help organizations adopt, optimize, and secure modern IT infrastructure. Our core values are Professional Attitude, Team Oriented, Innovation & Creativity and Collegial Culture & Positive Attitude

Location: Multiple regions (US, Latin America, Brazil)

Project Objective:

To enhance adaQuest's customer engagement and success within the cybersecurity domain, leveraging Microsoft Technologies. The role will be instrumental in interacting with leads and existing customers, revitalizing relationships, and working closely with Microsoft personnel across the specified regions. English and Spanish is a MUST. Portuguese is a Plus. Located anywhere in the Americas (North, Central or South).

Responsibilities and Expectations:

  • Lead Interaction: Engage with incoming leads interested in adaQuest's cybersecurity services. Provide detailed consultations and insights into how adaQuest's services can meet their needs.
  • Customer Engagement and Portfolio Management: Reach out to existing customers within the portfolio to re-ignite interest in adaQuest's services. Identify opportunities for upselling and cross-selling within the existing customer base. Maintain strong relationships with customers, ensuring satisfaction and fostering long-term partnerships.
  • Technology Focus – Cybersecurity: Facilitate regular interaction with Microsoft representatives in the US, Latin America, and Brazil. Collaborate on joint initiatives, promotions, and strategic alignment aligned with Microsoft's offerings.

Job Type: Full-time

Pay: From $34,163.00 per month

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