Technical Account Specialist

hace 1 semana

Ciudad de México, Ciudad de México airG Inc. A tiempo completo

airG is a pioneer in the mobile software industry having released its first mobile application in 2000. Since then, the company's products and services have been used by over 100 million consumers globally, generating more than $1 billion in revenues.

In this position, you will actively partner with our Business Development & Integrations teams in your region to ensure our products are successfully launched and supported. You value the intricacies of seamless product integrations and understand that building strong relationships with your internal and external clients is the key to your success.

What You Will Do

  • Understand external partners' technical requirements and clearly convey them to the Integrations team
  • Work closely with the Business Development and Integrations team to optimize product launches and schedules
  • Provide status reports on ongoing technical work to internal groups and the business development team
  • Plan and track internal objectives and remove obstacles faced by our development team
  • Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
  • Design, customize and document user experience flows and system interaction flows
  • Participate in technical discussions with external partners supporting both sales and development teams.
  • Promote new ideas, methods, or processes to the workplace to improve team performance
  • Perform internal and external reporting, projections, report analysis and marketing reviews
  • Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
  • Participate in product testing, bug hunting, and conduct technical investigations
  • Manage and coordinate product launches and related support activities

Who You Are

  • Minimum 2 years of experience in providing software product support with experience in integrations or project management
  • Comfort multi-tasking in a changing environment while maintaining attention to detail and organization
  • Capable of identifying and anticipating problems
  • Must be comfortable having technical discussions with international clients
  • Excellent communication skills both verbal and written
  • Fluent in English and Spanish (Written and Verbal)

Some Nice To Haves

  • General understanding of the software development lifecycle (waterfall & agile)
  • Experience and comfort with a variety of browser-based tools highly beneficial
  • Experience with product testing and conducting tutorials
  • Programming experience is a plus
  • Additional languages are a plus

This role is a remote (work from home) position.

We offer an attractive and competitive compensation package. For more information, please visit

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