Director Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director of Commercial Products & Marketing is a visionary leader responsible for driving product innovation, go-to-market strategies, and portfolio growth. This role specializes in developing impactful value propositions, launching high-performance products, and designing data-driven marketing strategies that connect brands with customers. The Director will bridge commercial objectives with customer relevance, leading transformational initiatives for B2B segments.

Minimum Qualifications

• Lead the PLS strategy, development, and management of commercial card portfolios, including Corporate and Small Business products.

• Define and enhance product value propositions, focusing on digital innovation and relevance for entrepreneurs and small businesses.

• Oversee B2B marketing initiatives to build brand awareness, drive consideration, and strengthen customer engagement across channels (ATL, BTL, digital).

• Design and execute premium customer experiences and events to build loyalty and foster networking.

• Ensure compliance with internal policies and regulatory standards, leading remediation initiatives and risk mitigation efforts.

• Collaborate with cross-functional teams, including acquisition, merchants, servicing, compliance, legal, operations, and Centers of Excellence, to align product and marketing strategies with business objectives.

• Monitor market trends and customer insights to inform ongoing product improvements and identify new growth opportunities.

• Manage the end-to-end go-to-market process for product launches, refreshes, and brand campaigns.

Preferred Qualifications

• Bachelor's degree in Marketing, Business, Management, or related field.

• 15+ years of experience in product management, business development, and marketing within the payments or financial services industry.

• Proven track record of launching and managing innovative products for B2B and/or B2C segments.

• Strong leadership skills with a history of building and managing cross-functional teams.

• Expertise in strategic planning, market analysis, and developing data-driven marketing strategies.

• Superior interpersonal, presentation and stakeholder management skills.

• External vision, capable of being on top of new trends, competence, and opportunities.
• Strategic thinker and commercially astute-understand clients' business drivers and resources available to come up with new ideas.
• Excellent organizational skills with attention to detail and accuracy of data.
• Fluent in English written & oral.
• Self-driven & quick learner.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.