Empleos actuales relacionados con Assistant Manager- Loan Servicing GDL - Guadalajara, Jalisco - ResortCom

  • Assistant Store Manager

    hace 5 horas

    Guadalajara, Jalisco, México OTB Spa A tiempo completo

    Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in...

  • Legal assistant/ ON-SITE POSITION GDL

    hace 5 horas

    Guadalajara, Jalisco, México THE LAW OFFICES OF ROBERT M. GELLER, P.A. A tiempo completo

    We are a U.S. law firm seeking a full-time legal assistant for our Guadalajara office(ON SITE POSITION)No prior legal experience required—full training provided.$17,000 MXN net/month + Benefits | Mon–Fri, 8 AM–5 PM/ 9 AM - 6 PMWhat We Offer$17,000 MXN net/month (after taxes)Full benefits package (IMSS, vacation, holiday pay, etc.)Training in U.S....

  • Assistant Manager

    hace 14 horas

    Guadalajara, Jalisco, México Lululemon A tiempo completo

    Resumen de trabajoEl puesto de Subgerente de Operaciones es una parte esencial del equipo de liderazgo de la tienda y es responsable de garantizar que nuestro negocio minorista funcione sin problemas y con éxito. Los subgerentes de operaciones gestionan los habilitadores comerciales (incluidos los financieros, las pérdidas y ganancias [P&L], el...

  • Assistant Purchasing Manager

    hace 5 horas

    Guadalajara, Jalisco, México Jabil A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Appointment Assistant

    hace 5 horas

    Guadalajara, Jalisco, México Prime Providers A tiempo completo

    Company Description Uplift's mission is to empower businesses through strategic nearshoring solutions, we enable US companies to tap into a pool of highly skilled professionals, helping them maximize their efficiency and competitiveness in the global marketplace. Our commitment to cost-benefit advantages and hiring top talent ensures that businesses achieve...

  • Assistant Planning

    hace 3 días

    Guadalajara, Jalisco, México Jabil A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Assistant Planner

    hace 12 horas

    Guadalajara, Jalisco, México Jabil A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Administrative Assistant IV

    hace 15 horas

    Guadalajara, Jalisco, México Jabil A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Executive Assistant/Community Leader

    hace 2 semanas

    Guadalajara, Jalisco, México Pearl A tiempo completo

    IndustryProfessional Services / EducationWork ArrangementFully RemoteJob TypeFull-TimeWork Schedule9:00 AM – 5:00 PM London TimeLocationsPhilippinesLATAM (Mexico, Colombia, Brazil, Argentina)Other remote regions with strong English communication and EA/operations experienceAbout Pearl TalentPearl works with the top 1% of candidates from around the world...

  • Executive Assistant/Community Leader

    hace 5 horas

    Guadalajara, Jalisco, México Pearl A tiempo completo

    IndustryProfessional Services / EducationWork ArrangementFully RemoteJob TypeFull-TimeWork Schedule9:00 AM – 5:00 PM London TimeLocationsPhilippinesLATAM (Mexico, Colombia, Brazil, Argentina)Other remote regions with strong English communication and EA/operations experienceAbout Pearl TalentPearl works with the top 1% of candidates from around the world...

Assistant Manager- Loan Servicing GDL

hace 7 horas

Guadalajara, Jalisco, México ResortCom A tiempo completo

Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you're providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other

We are currently looking for Collections Assistant Manager to join our Resortcom family

Daily tasks of a Collections Assistant Manager Includes:

  • Monitor real-time performance metrics including calls, payments, promises to pay, and conversion rates, reporting findings to management.
  • Support the rollout of new campaigns, strategies, and client requirements as directed.
  • Provide structured daily guidance, coaching, and corrective feedback to collection agents and leadership staff.
  • Enforce policies, procedures, schedules, and performance expectations consistently.
  • Ability to lead with authority, set clear expectations, and hold leaders and agents accountable for results and behavior.
  • Hire, train, and develop staff within the Loan Services department, supporting up to 40 employees, including Supervisors and Team Leads.
  • Oversee the daily workflow and provide on-floor support to leadership roles to ensure consistent and effective management communication and coverage.
  • Lead performance management efforts including regular 1:1 meetings, coaching, mentoring, and performance reviews for direct reports and leadership team.
  • Monitor collection performance metrics (payments, promises to pay, call quality, etc.) and develop action plans to address performance gaps.
  • Partner with internal teams across divisions to support integrated business operations.
  • Partner with Workforce Management to ensure proper staffing and scheduling.
  • Implement and enhance processes and Standard Operating Procedures (SOPs) to improve efficiency and effectiveness of loan collection operations.
  • Collaborate with the QA and Training teams to ensure effective onboarding of new hires and address ongoing training needs. Responsible for preparing and maintaining comprehensive training agendas.
  • Review and analyze department performance, produce reports, and provide recommendations for improvements.
  • Respond to escalated client or member issues, ensuring timely and professional resolution while maintaining a high standard of customer service. This role also includes active participation in client meetings as needed.
  • Uphold the integrity and professionalism of the department while fostering a positive and respectful work environment. Active participation in all company events is required.
  • Keep the Loan Services Manager informed of any operational issues, emergencies, or notable opportunities within the team.
  • Conduct weekly one-on-one meetings with the Loan Services Manager, coming prepared with all relevant reports and data for review and discussion.
  • Assist in special projects and initiatives assigned by leadership which included but is not limited to: spot escalations, accounts review, outbound calls, refinance, data analysis, and more.

Required Education and Experience

  • Bachelor's degree or equivalent experience
  • Prior 3-5 years Manager experience required
  • Bilingual in English and Spanish, both written and spoken.
  • Excellent communication and interpersonal skills, with the ability to foster strong relationships with both internal teams and external clients.
  • Ability to work under pressure and independently, maintaining consistent communication with leadership located remotely.
  • Proven experience in collections, loan servicing, or financial operations within a call center or customer service environment
  • Proficiency in using collection software, CRMs, and Microsoft Office Suite (Excel, Word, Outlook).
  • Must be comfortable managing long-distance communications and collaborating effectively with headquarters and clients located in different time zones.
  • High level of organization, accountability, and ability to multitask in a fast-paced environment.
  • US visa is a requirement for client visits, training and corporate meetings

Preferred Education and Experience

  • Prior experience working with cultural diversity
  • Strong leadership and people management skills with the ability to develop and inspire large teams.
  • High level of organization, accountability, and ability to multitask in a fast-paced environment.