Software Engineer SMTS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

SMTS SOFTWARE ENGINEER
Senior

Mexico City | Hybrid

We are looking for a highly skilled Sr. Developer to drive the development of our Salesforce site connecting customers to support. This role requires expertise in Salesforce experience cloud, Service Cloud, Agentforce, Javascript, UI technologies and Java.

You will be working primarily on building new features, leveraging Salesforce technologies and the latest products. As a team, we will ensure that Salesforce customers receive the best support, ensuring high availability, cost efficiency and operational reliability.
 

• Responsibilities:

Participate in designing and building the product utilizing Salesforce platform and products.
Provide attention to detail and a commitment to delivery of high-quality, stable deliverables
Review and provide feedback for code submissions
Be self-motivated; driven to achieve and exceed committed milestones
Display strong communication & collaboration skills, including the ability to mentor and be mentored
Desire to work in a growing, fast-paced environment of innovation
Work on automation test scripts to certify build
Continually evangelize Scrum and an Agile development processes
Proposed: Implement and maintain Agentforce Agent architecture with multiple topics and integrations, Optimize web application performance including page load times, rendering, and user interactions
 

• Required Qualifications:

Overall at least 6 years development experience, with 3+ years in Salesforce platform
Experience working with Apex/Java, Experience cloud, Service Cloud, Javascript,, ReactJS, Agentforce
Bachelors or Masters equivalent in degree in Computer Science.
Proficient in design and implementation of Web Services
Proficient in Prompt Engineering
Object Oriented Programming concepts
Experience with Source control - Git
Proposed: Hands on experience with prompt engineering and testing LLM-based agents, Solid Experience with Data 360 (formally Data Cloud) architecture and data concepts, Familiarity with reviewing, testing, and refining AI-generated code,
 

• Preferred Qualifications:

Experience with code reusability, scalable solution and design patterns
Experience with Agile software development and test-driven development.
Presented designs to internal/external groups and review designs of others
Good knowledge of automation testing frameworks
Certifications on Salesforce Admin, Salesforce Developer, Agentforce
Experience with test-frameworks like Selenium, Gherkins
Proposed: experience with agent evaluation metrics like relevance and response quality, experience testing deterministic AI systems and Agent responses, Basic understanding of LLM concepts like RAG, KNN, Embeddings, fine-tuning, Knowledge of Salesforce platform governor limits and optimization strategies, Experience with load testing at scale and capacity planning

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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