customer service intern

• 9461
• Co-Op/Intern
• OTHER_EMPLOYMENT_TYPE
• Hybrid
• Querétaro, Mexico

Descripción General

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsabilidades

• Respond to and resolve incoming emails from distributors and customers within established response timeframes.
• Deliver high-quality customer service to ensure a positive, consistent, and satisfying customer experience.
• Enter and manage quotes, service notifications, RMAs, and CQNs accurately and in a timely manner while the user is online.
• Submit material delivery dates through customers' digital platforms.
• Schedule and coordinate deliveries using customers' digital portals.
• Participate in internal training and personal development courses to strengthen technical and soft skills.

Requisitos

Experience (Required):

• At least 6 months of experience in a similar role (internship or part-time experience acceptable).

Experience (Preferred):

• 1–2 years of experience in contact centers or customer service–related areas.

Education (Required):

• Currently pursuing a Bachelor's degree (Business Administration, Engineering, International Business, or related fields).

MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here.

Equal Employment Opportunity Employer

Affirmative Action Employer - Individuals with Disabilities/Protected Veterans

How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain or Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.

MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.