Service & Experience Agent
hace 1 semana
About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. About the Opportunity As a Service & Experience Associate, the primary role is to provide exceptional support service for digital and telephone channels, efficiently addressing member requests.Categorize and review tickets comprehensively, considering products, contracts, history and specific details before channeling or responding to them. Offer timely initial responses and follow-up on each request, hand-in-hand with the corresponding area, closing it only when resolved and providing solutions or alternatives when necessary. Escalate requests in less than 20% of cases and maintain high telephone adherence, answering calls without letting them wait in the queue. For the role, actively participating in constant improvement projects is key, managing deliveries and evaluating the qualitative/quantitative impact of the implemented improvements.One of the main objectives is to ensure a positive experience for members and contribute to the operational efficiency of the organization in addition to account retention.Responsibilities:Support requests management:Properly classify requests.Review the account in general terms (In applicable cases)Product TypePrevious requestsContractNumber of people vs. assetsPrimary Member and Account Manager of the accountBalance detailsInvoicesPending balancePayment notification emailsPayment method changePayment attemptsBuilding visitsCredit usageReservationsGive a timely first responseFollow up on the request (*Maximum every 8 hours, Minimum 2 times before closing).*Except in cases that require follow-up.Close the request once it is resolved and propose a solution or an alternative to the member. (In applicable cases)If necessary, escalate the request to the corresponding area/team (
-
Service & Experience Agent
hace 1 semana
Ciudad de México, Ciudad de México WeWork A tiempo completoAbout UsAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to...
-
Front Desk and Patient Intake Coordinator
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Legal Intake Specialist
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us:At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture:We prioritize...
-
Real Estate Transaction Coordinator
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Real Estate Lead Generation Specialist
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Medical Billing Specialist
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Virtual Healthcare Documentation Specialist
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Senior Property Manager
hace 1 semana
Ciudad de México, Ciudad de México Agent A tiempo completoPosition Title: Property Manager (Senior Level)Remote in LATAM (MST)Salary Range: $2,000 - $2,500 USD monthlyPerformance Bonuses: Discretionary bonuses available for exceptional performanceCompany OverviewFounded in 2017, our company specializes in managing both short-term and mid-term rentals (30+ days) with a portfolio of approximately 100 units. We pride...
-
Medical Administrative Assistant
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
-
Legal Billing
hace 2 días
Ciudad de México, Ciudad de México Vertu Agent A tiempo completoAbout Us: At Vertu Agent, we are a high-performance, client-focused firm operating across several industries. We combine innovation, professionalism, and collaboration to deliver exceptional service. Our teams are empowered with the resources, training, and autonomy to exceed client expectations while growing professionally.Our Culture: We prioritize...
