Senior Support Lead

hace 4 días

Ciudad de México, Ciudad de México Indie Campers A tiempo completo

ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE
As the
Support Lead Specialist - America,
you will be part of a regional team that focus on execution of regional processes and managing a set of our local depots and their respective local teams. You will be focused on guaranteeing that operational support procedures are being executed with high-standards in your region, both to our customers and to our local operations.

You will play a pivotal role in guaranteeing that all our global support team is executing the processes designed with high-standards to assist our local operation, supporting customers and the team members in your region. You will have a direct impact on customer satisfaction and you will work everyday to improve the experience of our clients, taking the lead either on daily service recovery procedures, understanding how processes could improve to drive customer satisfaction, and implementing customer satisfaction related actions.

Reporting directly to the Regional Operations Director, you will play an essential role in the execution of our operation, serving as the voice of the customer inside the regional team and thriving towards a better execution to make sure we deliver up to customers expectations, coordinating your actions with the rest of the team.

WHAT WILL YOU WORK ON?

  • Oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to understand improvements opportunities.
  • Daily execution of service recovery procedures, proactively reaching out to customer journeys that broke service SLAs and adjusting customer experience accordingly.
  • Coordinate corrective actions with the regional team.
  • Coordinate and deliver customer satisfaction improvement actions, ranging from training to our local team regarding operational procedures, overseeing local operations physical developments, auditing local procedures among other divers.

WHO ARE WE LOOKING FOR?

  • 5+ years of experience in customer support roles;
  • Experience in rent-a-car or hospitality industries are a plus;
  • Strong communication skills - being able to effectively communicate with customers and internal teams
  • Passionate about driving operational excellence and thrive in a fast-paced environment
  • Organised and committed to driving customer satisfaction
  • Fluency in English is mandatory

Are you ready to #GoIndie?

  • Tech Support

    hace 6 días

    Ciudad de México, Ciudad de México Lead A Venta A tiempo completo

    Job Description: About the positionPosition name: Tech Support // Service Center CoordinatorReporting to: Team Lead Engineering México // Director of Solutions Engineering, LatamLocation/Travel: In Region; Travel as requiredEmail: OverviewWe are looking for a motivated coordinator with great attention to detail to join our Product Support Team. A Tech...

  • Senior Support Engineer,

    hace 6 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    DescriptionAt Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future...

  • Senior Player Support Analyst

    hace 3 días

    Ciudad de México, Ciudad de México Tential Solutions A tiempo completo

    Our client's Player Support organization is evolving to deliver transformative player experiences powered bydata, insight, and product/operational excellence. As aSenior Player Support Analyst, you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide...

  • Senior Support Engineer, Audible

    hace 6 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT...

  • IT Support Lead

    hace 1 día

    Ciudad de México, Ciudad de México NOVACARD A tiempo completo

    About NovacardAt Novacard, we are transforming how businesses and people interact with financial and technology services. Our global team works with passion, collaboration, and a strong focus on excellence.We are looking for an IT Support Lead | 2nd Line Support Coordinator to ensure the continuity and quality of our support processes by coordinating...

  • Senior Program Manager, Courier Support

    hace 2 semanas

    Ciudad de México, Ciudad de México Uber A tiempo completo

    About the RoleThe Global Programs organization within Community Operations is where Uber's support strategy meets the real-world complexities of our Courier platform . This Senior Program Manager, Courier Support role is the bridge between our rapidly growing business and the millions of Courier customers who rely on us daily.This is not a role for simply...

  • Client Support Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Inside Out A tiempo completo

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:Client Support Lead$1,400/monthHandling new and existing clients is crucial for a lengthy business relationship. Doing it right the first time is quite essential for new clients, this creates an everlasting impression on how the client will be treated, supported and handled throughout their...

  • Payroll Transformation Senior Consultant

    hace 6 días

    Ciudad de México, Ciudad de México The Hackett Group A tiempo completo

    DescriptionThe Transformation Senior Consultant is primarily responsible for the efficient execution of assigned project activities and the preparation of client deliverables.  The Senior Consultant provides support for Senior Project Team members and works with peer client groups towards the successful completion of deliverables.  This position requires...

  • Senior .NET Lead Architect

    hace 2 semanas

    Ciudad de México, Ciudad de México Foxbox Digital A tiempo completo

    Senior .NET Lead Architect – Azure Performance Optimization (2-3 Month Initial Contract) We build digital products that businesses and their customers can't live without. From initial design through proactive maintenance and all the engineering in between, we work alongside technology leaders to build digital products with staying power. No two projects...

  • Regional Support Lead

    hace 6 días

    Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...