Empleos actuales relacionados con Manager Customer Support - Ciudad de México, Ciudad de México - HighLevel
-
Customer Support Manager
hace 5 días
Ciudad de México, Ciudad de México BlueConic A tiempo completoHybrid / Mexico CityHurry up We've got a dream to buildAt BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for...
-
Support Manager, ERP
hace 2 semanas
Ciudad de México, Ciudad de México QAD A tiempo completoCompany Description QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change...
-
Brand Manager
hace 2 semanas
Ciudad de México, Ciudad de México The Brand Manager A tiempo completoThe Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to-day client accounts, executing strategies that drive sales, and ensuring exceptional service delivery across multiple Amazon brands.As a Brand Manager, you'll...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Uber A tiempo completoAbout the RoleAs a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth.You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
-
Customer Support
hace 1 semana
Ciudad de México, Ciudad de México Apollo A tiempo completois the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides...
-
Customer Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Holafly A tiempo completoAbout UsHolafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support corporate and enterprise...
-
Customer Success Manager
hace 5 días
Ciudad de México, Ciudad de México TITAN A tiempo completoTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...
-
Customer Support Specialist
hace 6 días
Ciudad de México, Ciudad de México Holafly A tiempo completoAbout UsHolafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support corporate and enterprise...
-
Principal Customer Response Manager, MO Support
hace 2 semanas
Ciudad de México, Ciudad de México QAD A tiempo completoCompany Description QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change...
-
Customer Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Scoreplay A tiempo completoLocation: Remote, from LATAMWork schedule : Saturday to WednesdayHours : 8am - 4pm ESTWe are looking for a motivated Customer Support Specialist to join our growing team and support some of the world's leading sports organizations. In this role, you'll handle customer issues on a daily basis, providing hands-on technical support via live chat to teams...
Manager Customer Support
hace 3 semanas
Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen
Learn more about us on our YouTube Channel or Blog Posts
Who you are: The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction. You embody and promote HighLevel's core values, fostering a culture of collaboration, accountability, and innovation across the team. What You'll Do:
- Influence, lead, coach, and empower the team through motivation and encouragement to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system, including, but not limited to, live ticket queues, live channel queues, major bugs, and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to assess areas of improvement by reviewing operational environments, conducting surveys, benchmarking best practices, analysing information and applications.
- Improve customer service quality by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analysing results; and implementing changes.
- Responsible for providing employees with technical resources and advice, resolving problems, and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.
- Act as an escalation point for high-severity customer issues that arise from within the team, directly from customers, or from other High-Level functions.Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
- Fluent in English and Spanish — both spoken and written.
- Demonstrated verbal and written communication skills.
- Associate's/ Bachelor's degree or equivalent work experience 3+ Years of experience managing technical support teams, ideally in a high-volume, customer-facing environment SaaS software experienceExperience with tools like Zendesk, Freshdesk, Zoho, Salesforce, HighLevelProven track record leading 10+ member teams, with a track record of driving performance and engagement.
- Project management skills Leading a results-driven team People manager at heart, you love mentoring, coaching and developing your team
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- Ability to build and maintain relationships internally across teams and externally with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- Technically curious - you leverage data automation and tools to improve support outcomes.
- Strong customer-facing communication and problem-solving skills
- Must be a go-getter and not afraid to ask questions and seek better ways of working
- Proficiency in basic computer applications, including excel or other reporting tools
#LI-Remote #LI-SV1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
