Customer Support Specialist

hace 3 días

Ciudad de México, Ciudad de México Holafly A tiempo completo

About Us

Holafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support corporate and enterprise clients with seamless connectivity.

We're not just connecting people, we're enabling companies and their employees to stay productive, informed, and competitive, wherever in the world they do business.

About the Role

As a Customer Service Representative at Holafly, you'll be the first point of contact for our travelers around the world. You'll assist customers through chat, email, and video calls, helping them stay connected wherever they go. Your main goal will be to deliver an outstanding experience by solving inquiries efficiently, guiding users through their eSIM activation, processing orders or refunds, and providing clear, empathetic, and timely support in different languages. You'll play a key role guaranteeing every customer enjoys a stress free experience with Holafly experience from start to finish.

Approving the training provided is required for this role. 

Key Responsibilities:

Handle inquiries, troubleshoot issues, and resolve complaints related to our products and services efficiently.Serve as the first point of contact for Holafly customers via chat, email, video calls, and other communication channels.Deliver responsive, resolutive and empathetic support to ensure a positive customer experience.Process orders, refunds, forms, applications, and customer requests accurately and promptly.Maintain detailed records of customer interactions, transactions, feedback, and complaintsStay up-to-date with Holafly's products, services, features, and updates to provide accurate information.Collaborate openly with internal teams and business operations to optimize workflows and enhance customer support processes.Build trust-based relationships with customers to foster loyalty and engagement.Manage high volumes of customer interactions, including multilingual support when needed.Participate in ongoing training programs to improve product knowledge, processes, and customer support skills.Meet performance targets of customer satisfaction,  first contact resolution and high quality in every interaction in a fast-paced, dynamic environment.
 

Requirements:

Proven experience in customer service, BPO, Call center, or preferably in e-commerce, travel, and technology sectors.Strong communication skills in English C1,  additional languages are a plus.Detail oriented and high customer orientation mindset. Empathy and  active listening, adaptability, flexibility and a respectful attitude with customers and peers.Clear written and verbal communicationAbility to work across multiple platforms, providing customer support through live chats, email and social media. Have previously embraced remote work, capable of working independently and self-motivated.Participate in on-going product training and process upskilling.Being adherent and flexible to internal processes and procedures.Eagerness to learn and adapt to new products, services, and tools.Basic knowledge of CRM systems and customer support software is a plus.Ability to work collaboratively with internal teams to improve workflows and customer experience.Flexible and proactive attitude, with a focus on delivering positive outcomes for customers.This role operates on a 9-hour shift, consisting of 7 hours and 45 minutes of active work, two 15-minute breaks, and a 45-minute lunch, with rotating schedules that may include shifts from 12:00 - 21:00 hr (GMT-5)This is a rotating-shift position, which includes two days off per week; however, these rest days may fall on weekdays rather than weekends. This is a Contractor position. The Contractor may be requested to provide their services during non-core business hours throughout the week, including during evenings.At Holafly, we move fast to stay ahead in the travel tech industry, so your job duties may occasionally evolve to accommodate changing business needs.

What we offer

Remote work Great company culture and international environmentEducation BonusPaid time off to relax and rechargeHighly-skilled teammates and lots of opportunities for growth, learning and development 

Apply today and help us transform connectivity for the future of corporate travel and enterprise mobility.

 

Apply today and help us transform connectivity for the future of corporate travel and enterprise mobility. ???? Visit us at Holafly to explore open positions and learn more about our mission

  • Customer Support Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Scalesource A tiempo completo

    Customer Support Specialist Role: Customer Support Specialist – Driver CommunicationsCompany: Bungii (Logistics)Compensation: $1,200 USD/monthSchedule: Tue–Sat, 8-hour shifts (daily start times may vary). The Schedule (Attention Read Carefully)Training & Temp Engagement: Start temporary, with potential to be hired long-term Flexibility: Willingness to...

  • Customer Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Scoreplay A tiempo completo

    Location: Remote, from LATAMWork schedule : Saturday to WednesdayHours : 8am - 4pm ESTWe are looking for a motivated Customer Support Specialist to join our growing team and support some of the world's leading sports organizations. In this role, you'll handle customer issues on a daily basis, providing hands-on technical support via live chat to teams...

  • Sales And Customer Support Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Nysonian Inc. A tiempo completo

    Company DescriptionNysonian Inc. builds the next generation of global lifestyle brands, creating experiences that redefine travel, fitness, and living. With standout brands such as NOBL Travel for modern luggage, FLO Pilates for accessible Pilates practices, and REDGE Fit for at-home strength training, Nysonian is reshaping industries. Supported by a...

  • Customer Support

    hace 2 semanas

    Ciudad de México, Ciudad de México Scalesource A tiempo completo

    Job Title: Retention SpecialistLocation: Remote (LATAM-based candidates welcome)Type: Full-TimeSalary: USD $1,200/monthAbout the RoleWe're looking for a Retention Specialist to help strengthen customer relationships and increase long-term client loyalty. This role focuses on proactive communication, identifying at-risk customers, resolving issues...

  • Customer Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Cira Apps Ltd A tiempo completo

    About Cira AppsCira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub,...

  • Customer Support Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Holafly A tiempo completo

    About UsHolafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support corporate and enterprise...

  • Customer Support Specialist LATAM

    hace 7 días

    Ciudad de México, Ciudad de México Factorial A tiempo completo

    HelloAt Factorial, we are looking for aCustomer Support Specialistto join our team inMexicoand help us take the company to the next level.The ChallengeWe are opening a new position for a profile that sits at the intersection of Customer Success and Product Support. You will act as aSpecialist, handling complex inquiries and serving as a technical escalation...

  • Remote Travel Customer Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Xperience Xscape Travels A tiempo completo

    Job Description: As a Remote Travel Customer Support Specialist, you'll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you'll be their trusted point of contact. At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality...

  • Customer Support Specialist II

    hace 24 horas

    Ciudad de México, Ciudad de México Uber Freight A tiempo completo

    Schedule: :On site.  5 vacancies avaliable (1st shif, 2nd shift and 3rd shift)Job type: On siteTítle: Customer Support Specialist llLocation: Ciudad de Mexico Req #: 1970What the Candidate Will Do  The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time...

  • Customer Success Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    SOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...