Customer Support Engineer

hace 2 semanas

Ciudad de México, Ciudad de México Avaya Avaya A tiempo completo

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at

Job Information

Job Code:

Job Family: Services

Job Function: Technical Support

Qualifications

Skills

 Experience on Contact Center administration.
 Experience on Avaya products mainly IVR, CM, AES, Orchestration Designer.
 Experience in DB queries design.
 Strong experience on IVR flows development.
 Abilities: collaboration, communication, creativity, problem solving, costumer oriented, proactivity, sense of urgency.

Education:

 Bachelor's degree is preferable.
 Training on Avaya products and IVR flows development or provable job experience on these matters.

Responsibilities:

Basic Support Activities

 Support for Experience Portal Platforms and development of IVR applications with
Avaya Aura Orchestration Designer.
 Dialing and validation of applications integrated into Experience Portal.
 Review of configuration parameters on Avaya platforms.
 Experience Portal application monitoring.
Specialized Support Activities
 Troubleshooting on Experience Portal applications.
 Support in deployment of IVR system versions.
 Obtaining logs, description of sending to the development team on defects.
 Review of configuration parameters on Avaya platforms.
 Management of customized reports.
 Support in activities performed in the configurations of Contact Center equipment.
 Assistance with maintenance windows for updating Avaya systems that involve the
Experience Portal platform.

Application Development Service
 Modification of applications made with AAOD (Avaya Aura Orchestration Designer).

 Integration of services into applications made with AAOD.
 Creation of flows for IVR with the AAOD tool.
 Integration with Rest Services, WSDL, Database, CRMS.
 Creation of log systems.
 Configuration of development environments.
 IVR flow integration testing and validation.
 Release IVR applications into production in AAOD.

Experience Years of Experience Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

  • VIAVI Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Viavi Solutions A tiempo completo

    Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and...

  • Customer Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Speechmatics A tiempo completo

    The RoleAs a Customer Support Engineer, you will provide high-quality support to both internal and external customers, working closely with our skilled R&D teams to resolve software and system issues quickly. You will address customer requests, ensuring exceptional service delivery. Strong communication, analytical, and problem-solving skills, combined with...

  • Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Polus Tech A tiempo completo

    About the RoleWe are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role involves close collaboration with...

  • Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México CommIT A tiempo completo

    We're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP). In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You'll Do:Manage and resolve support tickets...

  • Customer Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Paymentology A tiempo completo

    At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale — across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the...

  • Technical Support Engineer Customer Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Sector Puebla A tiempo completo

    Technical Support Engineer (SaaS / SQL) | Customer Experience - Bilingüe¿Cuál es el reto?Más que atención al cliente, este es un rol de Ingeniería de Soporte. Serás el puente técnico entre los clientes globales y nuestra solución SaaS. Tu labor no es solo cerrar tickets, sino diagnosticar problemas complejos usando SQL y Logs, además de capacitar a...

  • Senior Technical Support Engineer

    hace 1 día

    Ciudad de México, Ciudad de México iMin Technology A tiempo completo

    The Role: Job Summary:We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and...

  • Customer Engineer

    hace 1 día

    Ciudad de México, Ciudad de México reesmarx A tiempo completo

    Customer Enablement Engineer – Mexico (Mexico City)SummaryThe Enablement Engineer (EE) supports prospects, partners, and customers during pre-sales, trials, onboarding, and upsell activities. This role works closely with Sales and Service Delivery to show the company's value, remove technical obstacles, and help customers succeed throughout their...

  • Customer Success Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México CommIT A tiempo completo

    We're seeking a Customer Success Engineer who can blend strong Python engineering skills with direct customer interaction. In this role, you'll support platform implementations, build custom scripts and integrations, and occasionally contribute to internal tools. You'll help customers onboard smoothly and tailor solutions to their data and workflow...

  • Customer Success Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México COMMIT A tiempo completo

    We're seeking a Customer Success Engineer who can blend strong Python engineering skills with direct customer interaction. In this role, you'll support platform implementations, build custom scripts and integrations, and occasionally contribute to internal tools. You'll help customers onboard smoothly and tailor solutions to their data and workflow...