Associate Customer Ops Specialist

hace 1 semana

Ciudad Apodaca, Nuevo León, México Lenovo A tiempo completo

Perform E2E process functions, including (but not limited to) daily reconciliation and balancing, daily, weekly and calendar month reporting under limited supervision. Represent Disputes and Chargebacks and provide follow up till resolution. Work with other Teams to create credits or debits, request re-routes, cancel orders, release orders. Daily Reporting and work with IT Support in case there are errors detected on daily process. Establish and maintain positive business relationships both internally and externally to promote company goals. Establish and ensure compliance with standard procedures and/or written instructions to perform job duties.

Position Requirements

Ideal candidate will have:

* Proficient English language with solid verbal and written communication skills.

* Excellent organization skills.

* Excel skills (Macros, Pivot tables, V-Lookups etc.)

* Reconciliation Experience.

* Payments Handling.

* Credit Card process.

* Accounting Experience will be a plus.

* SAP Knowledge is a MUST.

* Must be self-driven and can work independently while focused on delivering set objectives.

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