Junior Backend Engineer

hace 15 horas

Guadalajara, Jalisco, México Backbase A tiempo completo

Junior Backend Engineer (Support)

Join the banking revolution As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology and AI. In this role you will support our customers in how to configure and maintain our enterprise banking products built with cloud-native technologies, supported by your team and a dedicated Incident Manager.

This role is especially relevant for candidates who are  looking to launch or grow your career in the fast-paced world of B2B SaaS and enterprise technology. As a Support Engineer (L1/L2), you'll be at the forefront of delivering real-time support for a mission-critical product used by enterprise customers around the globe.

This role is more than just answering tickets — it's a training ground for a career in technical operations and cloud engineering. You'll gain hands-on experience with incident response, system monitoring, customer communication, and cross-team collaboration, all in a high-availability, real-world environment.

This role follows a hybrid work model. Therefore, all candidates must be based in Guadalajara or Mexico City - no full remote option is available.

What You'll Do

As a Support Engineer on our L1/L2 team, you will:

  • Acknowledge and triage critical incidents (P1–P3) and escalate as needed.
  • Handle support requests from enterprise clients, providing timely and professional responses.
  • Actively monitor system alerts, routing them to the appropriate team for investigation.
  • Send updates about third-party vendor changes or outages, ensuring internal and external alignment.
  • Learn to work with tools like Zendesk, Jira, and modern observability platforms like Grafana.
  • Execute configuration changes based on specific customer requests
  • Document issues contribute to an internal knowledge base.
  • Work within a globally distributed team operating in a follow-the-sun support model, providing service to enterprise customers worldwide.
Who You Are
  • 2 years of work experience in the field of IT
  • You talk Java, you love Spring, you like Microservices and you have extensive experience with integration patterns and frameworks (Apache Camel, Spring Integration);
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experience)
  • Familiarity with GitHub, Cloud Computing, Kubernetes, Networking  and the software development process
  • Be proactive, self-driven, and customer-focused
  • Understanding of CI/CD, Agile methodologies, and incident management processes
  • Some relevant experience of working as a devops- or software engineer in a software development company
  • Excellent English communication skills — both written and spoken

Opportunities

At Backbase, we offer:

  • Opportunities for internal growth within a wide-ranging support organization
  • Rapid technical growth through mentorship from L2/L3 engineers.
  • Exposure to cutting-edge technologies
  • A comprehensive benefits package
  • Continuous training opportunities
  • A lot of challenges every day

  • Junior Front End Engineer

    hace 15 horas

    Guadalajara, Jalisco, México Anavah Talent A tiempo completo

    Junior Front-End Engineer (Remote – South America)Hours: Full-Time, U.S. Business HoursEngagement: Independent ContractorSchedule: Open to weekend schedule for stronger overlapSalary: $1,500–$2,000 USD/month - based on experienceAbout the OpportunityWe are building a brand-new SaaS platform from the ground up and we're looking for a driven Junior...

  • Junior Engineer

    hace 1 semana

    Guadalajara, Jalisco, México Notion Labs A tiempo completo

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site Junior Engineer role located in Guadalajara, JAL. The Junior Engineer will be responsible for assisting in the development, testing, and maintenance of software or hardware systems. Daily tasks include troubleshooting technical issues, collaborating with team...

  • Backend Engineer

    hace 1 semana

    Guadalajara, Jalisco, México Backbase A tiempo completo

    Medior Backend EngineerJoin the banking revolution As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology. Our team is committed to developing cutting-edge tools and applications that empower our R&D organization and drive innovation.We are looking for a skilled Medior System Engineer...

  • Senior Golang Backend Engineer

    hace 14 horas

    Guadalajara, Jalisco, México Nexaminds A tiempo completo

    Unlock Your Future with NexamindsAt Nexaminds, we're on a mission to redefine industries with AI. We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.Join us on our visionary journey. We're leading the way in AI solutions, and we're committed to innovation, collaboration,...

  • Backend Engineer

    hace 1 semana

    Guadalajara, Jalisco, México Backbase A tiempo completo

    Hybrid jobThe job in shortGet it done: liaise closely with our customers' developers, write code and make successful Backbase implementations happen.Meet the jobYour goal is to seamlessly integrate the Backbase platform into our customers' systems. Implementations generally take around half a year, during which you will find yourself travelling to build...

  • Backend Engineer

    hace 14 horas

    Guadalajara, Jalisco, México Backbase A tiempo completo

    Hybrid jobThe job in shortGet it done: liaise closely with our customers' developers, write code and make successful Backbase implementations happen.Meet the jobYour goal is to seamlessly integrate the Backbase platform into our customers' systems. Implementations generally take around half a year, during which you will find yourself travelling to build...

  • senior Azure Cloud Backend Engineer

    hace 1 semana

    Guadalajara, Jalisco, México Pentangle Tech Services | P5 Group A tiempo completo

    We're hiring an Senior Azure Cloud Backend Engineer (Contractor) to build and run reliable,secure and cost‑efficient data pipelines on Microsoft Azure.You'll deliver batch and streaming ingestion, transformations, and curated datasets that powerconnected and infotainment experiences.You'll develop C#/.NET/Python data pipelines on Microsoft Azure, deliver...

  • Junior Project Quality Engineer

    hace 7 días

    Guadalajara, Jalisco, México Capgemini A tiempo completo

    Junior PMO Quality Engineer Join Capgemini Engineering to drive product excellence and cross functional quality improvements within an automotive program. We're seeking a proactive, data driven professional with junior experience in Quality who loves solving tough problems and delivering results that delight customers.YOUR ROLE:As Junior PMO Quality...

  • Junior Project Quality Engineer

    hace 13 horas

    Guadalajara, Jalisco, México Capgemini Engineering A tiempo completo

    Junior PMO Quality EngineerJoin Capgemini Engineering to drive product excellence and cross functional quality improvements within an automotive program. We're seeking a proactive, data driven professional with junior experience in Quality who loves solving tough problems and delivering results that delight customers.YOUR ROLE:As Junior PMO Quality Engineer,...

  • Data Backend Engineer

    hace 5 días

    Guadalajara, Jalisco, México Varicent A tiempo completo

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...