Technology Applications Support Analyst

**JLL supports the Whole You, personally and professionally.**

**Benefits to eligible employees, include**:

- Life insurance for you.
- Online platform with certified courses for professional development.

**What this job involves**:
The Analyst, Technology role is a critical part of the Global Business Intelligence & Technology team. The individual will assist with supporting the technology platform in managing client data, technology tools, and supporting the business processes related to technology. The Analyst, Technology will be the primary liaison between business system users and JLLT support teams for the region.

We are currently seeking a dynamic individual for the role of **Technology Applications Support Analyst ** to join our team:

- **Location**: CDMX (Cuauhtemoc)
- **Work schedule**: Monday to Friday, 9:00 am to 6:00 pm.
- **Work model**: Hybrid.

**What is your day to day?**
- Data Management and Application Support in Region
- Maintain the JLL technology platform across the client account
- Provide first line support and expertise as required by the client and JLL
- Assist and triage all JLL team members with all systems inquiries
- Manage workload via DevOps
- Support in the development and distribution of best practices, process documentation, and user support materials for technology systems.
- Manage SOC2 Policy requirements for monthly user access audit and bi-annual firm wide audit.
- Assist with system testing and bug reporting of product enhancements or custom development for technology systems as required
- Assisting the central team with training delivery for technology platform
- May manage smaller project with mínimal oversight
- Act as a point of contact for regional client / account team
- Product Management and Expertise
- Maintain thorough knowledge of user base and critical user needs
- Maintain thorough understanding of technology platform features and functionality
- Maintain all training process documents related to technology systems
- Review data for accuracy; work with business service teams to ensure data quality
- Assist the Sr Manager, Technology on continuous improvement of the implemented Technology Platform

**Desired experience and technical skills**
- Bachelor’s degree, preferably in information systems or business administration
- Fluent in English
- Minimum 3 years IT support expeierence
- Healthy Credit History
- Strong communication, interpersonal and organizational skills required
- Experience in managing simultaneous complex tasks from inception to successful completion
- Experience working with IT web-based systems and databases
- Pragmatic and analytical approach to problem solving
- SharePoint Administration experience, a plus
- Training experience to guide multifunctional teams
- Team working and co-operation, including dispersed/virtual teams

**Location**:

- Distrito Federal,MEX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

**About JLL **
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Pay: $37,000.00 per month

Ability to commute/relocate:

- Cuauhtémoc, CDMX: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person