After Sales Support Specialist

hace 5 días

Ocoyoacac, México Turmix de México S.A. de C.V. A tiempo completo

**Vacante para la empresa Turmix de México S.A. de C.V. en Santa Maria - Ocoyoacac, Estado de México**:
**Perfil del puesto**

**Escolaridad**:Licenciatura en Mercadotécnia.

**Edad**:25-50

**Años de experiência**:Más de 3 años en puesto similar (atención a clientes / postventa).

**Sexo**:Indistinto

**Conocimientos**:

- Conocimiento en CRM, gestión de garantías, logística de devoluciones.
- Excelentes habilidades de comunicación, negociación y resolución de conflictos.
- Capacidad de liderazgo y enfoque en servicio.
- Inglés intermedio-avanzado deseable

**Experiência en**:

- Atención a clientes, servicio post-venta
- Coordinar y supervisar el área de atención a clientes y postventa.
- Atender, canalizar y resolver quejas, reclamos, devoluciones, garantías o solicitudes especiales de clientes finales
- Establecer KPIs de servicio (tiempo de respuesta, satisfacción, resolución en primer contacto, etc.) y asegurar su cumplimiento.
- Diseñar protocolos de atención y políticas de servicio postventa, en colaboración con el área comercial y marketing
- Generar reportes periódicos de incidencias, níveles de servicio y oportunidades de mejora.
- Coordinar con logística y almacén en temas de devoluciones, cambios o entregas especiales.
- Gestionar herramientas de CRM y plataformas de atención al cliente.
- Implementar estrategias de fidelización postventa.
- Coordinar el seguimiento de los casos PROFECO
- Apoyo en Ventas directas en Corporativo y Venta Empleado

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Manufactura / Operaciones

**Industria**:
Electrónica de Consumo

**Habilidades**:

- Negociador
- Solucionador de Conflictos
- Comunicador

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