Warranty Engineer

hace 1 semana

Guadalajara, México Hella A tiempo completo

**WARRANTY ENGINEER**

Location Guadalajara, Mexico**
Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.
**YOUR TASKS**

Processing of warranties and limiting damage. Keeping the cost of warranty cost demands against the HELLA Group low.

1 Coordinating the processing of series damage and applicable replacement activities with the aim of limiting the existing damage and costs
2 Supporting in the specification of warranty cost demands and lump sum payments with external customers, in order to minimize financial losses as far as possible
3 Preparing the recognition rates or the resulting costs for warranty return with the customer on the basis of analyses from the manufacturing plants
4 Identifying necessary reimbursements in the event of the unjustified charging of costs for warranty return by external customers, as well as the claiming and tracing of reimbursements
5 Clarifying warranty cases caused by the supplier; determining the costs and the cost share to be borne by the supplier
6 Supporting Purchasing in the implementation of demands regarding the costs for warranty return against the responsible supplier
7 Monitoring of field rejects, detecting key faults and supporting the specialist departments in the redressing and avoidance of faults
8 Ensuring data collection in the warranty database and use of appropriate evaluation tools for data analysis, field monitoring, and forecasting
9 Supporting in the implementation of No Trouble Found projects if internal trigger criteria, or trigger criteria agreed with the client have been met
10 Checking whether a sufficient number of field rejects are returned by the customer for analysis, in order to obtain a reliable statement about occurring fault patterns and to be able to determine statistically reliable recognition rates
11 Supporting the organization in issues and tasks relating to warranty management
**YOUR QUALIFICATIONS**
1-2 YEARS

SAP

CUSTOMER PORTALS GM,FORD,STELLANTIS, BMW,MB, VW, BRP, TOYOTA, NISSAN, ETC

CORE TOOLS SPECIALLY 8D - PSCS

CUSTOMER MEETINGS PRESENTING FAILURES ANALISIS.

ENGLISH MEDIUM

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

MARIA PEDROZA

Phone:

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