Techcnical Customer Care Manager

hace 6 días

Guadalajara, México Sidel A tiempo completo

Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for technical problem solving and advice.**Your Mission**:- Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with- The HSS&E standards to ensure general support requests from customers are answered- Issue Service Request for intervention and ensure follow up with Planning team- Open and drive Non conformity through SINCRO until problem solved and it's confirmed by customer- Follow and support Field Service Engineer during intervention at customer site- Follow up and ensure Sales Order and Service order required are created and aligned- Collect and send technical report to customer- Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit- Organize stand alone or complete line regular maintenance and emergency intervention- Manage Warranty intervention following Issue resolution process- Troubleshooting and technical assitance for our customers during working hours.**Your Profile**:**Education Qualifications**- Bachelor Degree or equivalent**Language Requirements**- English- Other languages can be a plus**Professional Qualifications and Experience**- 5 years of working experience in after sales or production plant- High technical knowledge of Sidel products and complete line equipment- Strong verbal and written communication skills in order to establish a very good customer relationship- Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills- Ability to interface with all levels of the organisation- Excellent multi-tasking abilities**Key Leadership Behaviour (pls see details in tab "Key Leadership Behaviour)**- Dealing with Change- Problem Solving- Priority Setting- Conflict Management- Drive for Results- Team work**Contract Type**:**Permanent**:**Country**:**MEXICO**:**Location**:**Guadalajara**:

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