Product and Technology Consultant

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description:
Under General Direction, the Product and Technology Consultant will be required to consult with accounts in their territory or region on a structured basis regarding Sabre products and technologies. In this role he/she will also be required to employ sales techniques, deliver product specifications or performance, as well as participate in the testing, training and implementation of these products and recommendations in the various engagements with their customers. Additionally, if necessary, there will be able to provide responses to RFP's requested by your customers in the process of contract renewals.

The Product and Technology Consultant will manage projects and oversee them to ensure successful implementation, balancing and managing resources in various projects to ensure that the needs of their customers are met, as well as provide feasibility of the requirements required by the client and meet the needs of hardware, third party tools, connectivity, including the proper functioning of the front, mid and back-office tools.

Within the Product and Technology Consultant role he/she will be required to provide your customers in your region with product upgrades, enhancements / service changes in technical or commercial presentations to their customers. He/she will work with the technical and commercial teams of their customers in the implementation of products, upgrades or integrations of Sabre products or third-party technologies.

Key Responsibilities:

- Analyze scenarios using diagnostic tools to identify, problems and recommend solution
- Interface with other internal departments globally, as well as suppliers to resolve customer issue
- Follow-up and escalate unresolved problems to ensure resolution is accomplished
- Track contacts to identify trends and provide feedback to internal departments an to customer

Job Requirements:

- Proficient Sabre host knowledge
- Escalate directly to technology
- Ability to absorb knowledge easily over a short period of time
- Attention to detail and ability to multi-task
- Excellent team skills - ability to work as part of a global team to solve customer issues
- Excellent customer service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner
- Excellent communication skills, written and verbal
- Decision making skills - take logical steps to diagnose a problem, able to break down complex issues into manageable tasks

Benefits:

- Meal Vouchers: MXN 3,106 (monthly - paid through meal voucher card)
- Participation in Sabre Mexico´s health insurance benefit plan (team member, spouse and children);
- Use of company-provided laptop and office equipment;
- Participation in Sabre Mexico's training programs;
- 13% Savings Fund (up to legal cap applicable);
- “Aguinaldo” equivalent to 30 paid days (13th salary);
- Vacation days according to local regulations
- All other government-mandated benefits currently given to Sabre Mexico employees.

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