Customer Experience Representative

hace 3 días

Toluca, México Gates Corporation A tiempo completo

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

**WHAT TO EXPECT**

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in Toluca Plant, MX, you will be a key part of our North American Center of Commercial Excellence responsible for supporting large independent distributors and OEM customers in the US.
- You'll be working with the North America Center of Commercial Excellence, supporting Gates US operations and Gates Mexico.
- This is an exciting opportunity for you because you will ensure that customers receive the best service possible through processing orders timely and coordinating with other functions as required.
- You'll be an individual contributor.

**Key responsibilities**:

- Entering customer orders in Oracle accurately and within established standards
- Monitoring the touchless order dashboard daily and remove system holds to progress Customer orders to the Distribution Centers for fulfillment.
- Supporting key accounts by proactively escalating shipment delays and acting as the primary point of contact regarding escalations, scheduling and shipping.
- Supporting Customer Chat channel
- Initiating & expediting production as needed to meet customer requested delivery dates.
- Assisting daily operations as needed.
- Customer Portal Management.

**ABOUT YOU**
- Full proficiency in **English.**:

- BS/BA **Degree required**.
- Strong attention to detail.
- Must be able to work in a fast-paced environment.
- Manage multiple priorities and deadlines.
- Ability to work effectively with other teams and senior-level executives.
- ** 2 - 4 years' experience**in** Customer Service** preferably with a multi-national company
- Strong communication abilities.
- Oracle is a plus.

**WHY GATES?**

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

**WORK ENVIROMENT**

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

**ARE YOU DRIVEN BY POSSIBLITY?

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