Technical Support Trainee

hace 1 semana

Ciudad de México ESET, LLC A tiempo completo

The Technical Support Trainee provides technical support to the internal end user in compliance with the existing SLA, measured through the ticket system. The Technical Support Trainee performs routine maintenance on hardware and software, and also provides infrastructure and networking support (including communications).
Job description

Responsibilities and Duties
- To assist in incident diagnosis and resolution for the internal users of the Company, via on-site, telephone and/or remote technical assistance whenever necessary.
- To use the ticket incident management system to document, prioritize according to the SLA, and follow up on requests for technical assistance.
- To repair and update hardware and software on PCs and Macs.
- To provide remote assistance to users of the offices in Brazil and Mexico.
- To troubleshoot printers, scanners and faxes. To monitor the inventory of related supplies.
- To maintain the licenses, equipment and supplies inventory (discs, memories, cables, tracking of delivered supplies, etc.) through the Inventory System. To monitor the stock flow and keep it updated.
- To monitor the purchase order items from the IT & Infrastructure department.
- To relocate equipment.
- To install third-party software and, if necessary, report the need to acquire licenses and their cost.
- To generate weekly reports on the status of the assigned tasks.
- Scope: Regional LATAM.

**Requirements**:
Education
- Starting university studies in careers related to Systems, Computing, Programming or similar.

Experience
- Work experience in providing technical support to home users or small networks, or as apprentices.

Knowledge
- Knowledge and interest in developing commonly used concepts, practices and procedures within the IT Area.

Languages
- Basic English

Personal Characteristics
- Team work
- Work under pressure and time management
- Organization
- Service-oriented person
- Ability to prioritize tasks

Communication
- Good interpersonal relationships skills

Job requisition

JR-03632 Technical Support Trainee (Open)
Primary location

Mexico City
Additional locations

Time type

Part time

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