Technical Support Engineer

hace 1 semana

Ciudad de México iMin A tiempo completo

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries.

**Key Responsibilities**:

- ** Technical Support & Troubleshooting**:

- Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
- Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
- ** Field Deployment & Testing**:

- Assist in the installation, configuration, and validation of products at customer sites.
- Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
- Collect and analyze customer feedback to support product improvement.
- ** Customer Training & Enablement**:

- Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
- Create technical documentation, integration guides, and troubleshooting manuals.
- ** Pre-Sales & Post-Sales Technical Support**:

- Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
- Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
- ** Cross-Team Collaboration**:

- Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
- Support internal testing and validation of new features and product releases.
- ** Services Operation**:

- Act as a focal and to oversee the market services operation related, to ensure the services operation in aligned to the Global directions.
- Be part of the vendor management, to provide support to the Global team to ensure local vendors performance within the deliverable requirement
- Work closely with Global Services team to ensure delivering seamless customer journey and customer experience.
- Participate in Ad-hoc services operation projects.

**Requirement**:

- Bachelor’s degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
- at least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
- Strong hands-on experience with Android OS, APK development, and SDK/API integration.
- Ability to work independently and proactively in a fast-paced, customer-focused environment.
- Strong problem-solving mindset and a passion for customer success.

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