Process Engineer 2

The Process Engineer 2 is responsible for internal process improvement and the development and execution of projects. This position will lead, organize, and facilitate cross-functional projects as well as work with teams to determine, implement, and improve systems and processes. This role will heavily focus on processes within our Information Systems department.

**What you will be doing**:

- Conducts cross functional and strategic improvement projects supporting quality and process improvement, engaging with lines of business, and other members of technical teams with guidance from team members
- Improves standard processes to shorten the time it takes to bring products, services, and ideas to fruition including processes to identify, qualify, prioritize, and select a project; the tools, approaches, and reporting utilized to achieve and measure success; create, refine, and maintain standard operating procedures
- Delivers training and support on standard process improvement including but not limited to classroom training,content development, and champion training
- Identifies line of business opportunities for improvement and drives continuous improvement adoption with speed and urgency
- Offers regular updates on project progress and performs analyses of results and data with oversight from other team members
- Evaluates potential projects with oversight from other team members against selection criteria, reviews project activities for progress and roadblocks, conducts tollgate reviews, and works with stakeholders and others to remove roadblocks to success
- Communicate progress, status, and issues to all stakeholders
- Participates in project prioritization meetings with other members of the management team
- Interfaces regularly with business unit managers to define project direction and system change priorities
- Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

**What will make you successful**:

- Bachelor's degree or equivalent experience
- 3-5 years of relevant experience with process improvement
- Relevant experience with Agile Development methods
- Proven success in delivering results, and identifying operational opportunities; analytical and problem solving skills
- Relevant experience in system implementation and administration
- Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Good organizational, multi-tasking, and time management skills
- Good collaboration skills, applied successfully within team as well as with other areas
- Good facilitation and project management skill
- Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
- Good critical thinking and problem solving skills
- Self-motivated with the ability to manage projects to completion with oversight
- Good ability to develop and use engaging, informative and compelling presentation methodologies
- Good ability to handle sensitive information with discretion and tact
- Good ability to establish rapport and gain the trust of others; effective at gaining consensus
- Ability to work independently and in a team environment
- Fluency in English language (reading, written and spoken)
- Up to 10% travel time required

**Welcome to**#HylandLife**
- Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
- The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
- As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.