Leader Customer Experience
hace 1 semana
COMPETENCIAS:
- Manejo de personal
- Habilidad de negociación
- Manejo de Office
- Dominio de Herramientas de Calidad (5W, diagrama, Pareto, Ishikawa, Círculos de calidad)
- Pro-activo
- Conocimiento en Ventas y Operación de Servicio de distribuidor automotriz.
- DESEABLE: Certificación como Auditor/Consultor
- ESCOLARIDAD: Licenciatura o Ingeniería Industrial, Administración o afín.
RESPONSABILIDADES:
- Asegurar que se cumplan las funciones del personal
- Verificar que se cumplan los Lineamientos con planta sobre programas de calidad
- Monitorio continuo del cumplimiento de KPI's Generando Reportes a Gerencia General y a planta sobre desviaciones y los planes de acción aplicados.
- Realizar reportes de incidencias y gestionar con las Gerencias correspondientes los planes de mejora para corregir desviaciones.
- Desarrolla y actualiza documentos de procedimientos requeridos para el desempeño del distribuidor.
- Realiza sesiones de capacitación
- Conocer los objetivos y metodologías cada uno de los 5 ejes: Instalaciones, organización, procesos, capacitación y desempeño.
- Dar seguimiento al envió de las bases de datos de ventas y servicio atraves de las plataformas de planta.
- Definir estrategias enfocadas a la satisfacción del cliente y asegurar el seguimiento y solución de Hot Alert y Quejas de clientes.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $11,500.00 - $13,000.00 al mes
Horario:
- Turno de 8 horas
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