Customer Care Representative

hace 7 días

Durango, México TBK Bank A tiempo completo

**Join TBK Bank**:
A t TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

**Position Summary:
**Position Description:**:**Essential duties and responsibilities include the following. **Other duties may be assigned.
- Keeps management abreast of any significant problems
- Adhere to all bank and regulatory requirements and participates in required training
- Demonstrates an understanding of TBK Bank products and services
- Recognizes an opportunity to deepen relationship with core TBK Bank products and services
- Proactive in assessing and providing suggestions to offer improved service
- Prepare and compile new customer information in accordance with bank policies and procedures
- Other duties, as assigned
- **SATURDAY HOURS (9AM - 1PM) WILL BE REQUIRED
**Qualifications**:

- High School Diploma or equivalent
- 2-3 years of experience in a banking environment is preferred
- 1-2 years of experience in a call center environment
- Excellent written and verbal communication skills
- 1-2 years of experience using Microsoft Office products including Word, Excel, and PowerPoint
- Work professionally with, and generate goodwill between, other departments
- Strong attention to detail and good organization skills

**We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

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