Senior IT Partner Expert for Digital Essentials and

We are looking for an IT infrastructure professional Country Digital Core Responsible. Single IT Digital Core Services responsibility for countries. This ensures a holistic view on all local and global services on a (Lead) Country level. Areas of Responsibility: - Digital Core Services Support: - Support of local setup for every Digital Essentials/Platform Service project, Service Implementation or Major Service Change. - Advise and develop local country services to meet local demand and regulations where/if global services cannot accommodate. Implement independently global strategy and architecture integration. - Demand Management: - Advice on and collect IT Infrastructure related demands and ensure end-2-end demand fulfillment to customer and other IT functions for the (Lead) Country. - Service Quality & Provider Management: - Ensure service quality for local, digital Essentials and Platform services and collaborate with related Value Centers for global services. - Manages providers for local service or global services with local component. Collaborate and involve with service owner and contracts management when services or providers do not perform or meet KPIs. - Service Lifecycle and Service Management: - Service Lifecycle and Service Management for all local provided IN Services, or global services with local component. - Escalation Management: - Accountable for fast escalation and support problem resolution for all Digital Essentials/Platform Services/Projects. Ensure feedback loop to respective partners and functions. - Develop and implement independently ideation based on opportunities of digitalization business. - Aligns and implement with Siemens IT strategy and architecture (focus Digital Core Services). - Leads technology trend scouting, searches and evaluates innovation ideas. - Manages and implements independently the change associated with Digital Transformation (focus on Digital Essentials and Platform Services). - Lead and implement key initiatives digital essential initiatives cross country on a larger scale. Dimension of Function/Volume: - Responsible for the delivery of business critical digital core services and technology based projects involving global teams of Service Owners with individual projects potentially costing >1M and having significant business impact e.g. ensuring sales growth. Key numbers: - Covering IT services used by between 2,000 and 20,000 employees (within one or more countries) - Responsible for IT budget sometimes >10M € - Working across all time zones in large inter-cultural setting - Objective to influence digital revenue and drive adoption of IT solutions across DI, SI, MO, SFS. Key measures: - Customer and User Satisfaction - Service Reliability/Availability - Creating business value, e.g. by Innovation or Digitalization - Cyber security - User Adoption rate for agreed tools Contacts (internal/external): - RC-xx IT, - Service Owners/Managers in all IT services units - IT Cross Functions and Governance - Business IT - IT FIN - GBS - Advanta - External start-ups - External research agencies - External IT and industry networks Required Knowledge/Skills, Education, and Experience - Minimum a University Degree (Graduate/Post Graduate) in Sciences, Technology or Business - At least 10 years experience of consulting / service management experience in technology industry - Experience in IT / digital technologies solution/service development - Experience of working in medium to large projects - Working knowledge of agile methods, preferred - Experience of working in multi-cultural teams / international environment - Has a solid background with early customer validation in rapid learn-build-test cycles with focus on achieving customer value. - Maintains technical expertise on all new digitalization products, tools, and systems - Change management knowledge in the areas of digital business models, IT innovation, process digitization, customer experience, and/or user enablement. - Agile mindset for quick learn-build-test cycles with focus on achieving customer value - Fosters a digital mindset - Thinks and collaborates in ecosystems**Organization**: Information Technology **Company**: Siemens, S.A. de C.V. **Experience Level**: Experienced Professional **Full / Part time**: Full-time