Wfm Manager

hace 1 semana

Ciudad de México CDMX Allianz Partners A tiempo completo

**What you'll Do.**

Build an effective local workforce planning, oversee the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency and service levels, maintain strong relationships with local stakeholders and provide global collaboration through a strong WFM excellence culture, implementing clear and executive results in local governance, providing support to regional and global leadership.
- Supervise, coach and develop global WFM resources, guarantying a clear career path plan and employees’ engagement.
- Hold regular one-on-one’s and team meetings; contribute to team engagement.
- Actively manage performance; identify training needs and provide post-training support.
- Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.
- Ensure effective use of resources and knowledge.
- Direct daily WFM activities (Daily reports, Capacity Planning alignments, FTE strategies, KPIs management), ensuring effective and efficient operations.
- Provide leadership and direction to the WFM team, addressing challenges and facilitating decision-making to Team leaders, Senior Planners, Scheduler analysts and Real Time management employees.
- Implement and oversee local WFM policies and procedures, ensuring compliance with global standards.
- Ensure accuracy in WFM local processes, such as Capacity Planning, Forecasting, Sizing, Scheduling and Real Time management.
- Work in partnership with WFM CoE leadership in order to improve WFM processes worldwide and giving support to local systems access and data extraction and monitoring processes.
- Contribute to and administer the global Human Resources (FTE) Plan and maintain controls to manage headcount within PD plan.

**Qualifications.**

. Minimum 3 years of experience in leadership experience.

. Minimum 2 years of experience in Workforce Management.
- Experience with Visual Basic and SASS preferred but not required.
- Advanced PowerPoint and Excel skills.
- Demonstrated ability to build strong relationships at all levels of the organization.

**What We Offer.**

. gross salary.

. 1 month of salary in a year-end bonus.

. Upper law benefits.

. Hybrid work.

49653 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

This professional is responsible for managing local WFM team and guarantee local BU achievements of WFM KPIs, LOB driven governance, such as provide internal reports and WFM routines with local stakeholders (Capacity planning, MBR, strategies alignment).

This role is responsible for overseeing all aspects of workforce management for a specific or group of pre-determined BUs, aligning local strategies with global standards to ensure operational efficiency and effectiveness.

**Job Level**:

- Professional

**Location**:

- Mexico City, MX**Area of Expertise**:

- Operations

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP México SA de CV

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 49653

**Position Cluster**:

- Non-Executive

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