System Administration(Ism/cde)

hace 2 semanas

Jalisco, México NTT DATA A tiempo completo

**Req ID**: 309923

We are currently seeking a System Administration(ISM/CDE) to join our team in jalisco, Guanajuato (MX-GUA), Mexico (MX).
- Responsible for working on Remedy queues for customer requests in FIFO basis unless directed by Team Lead or Manager or any authorized person.
- Experience on working on BMC Remedy is a plus.
- Assist and guide all Security Provisioning Sr. Associate for all process and procedures related queries
- Will need to work directly under the supervision of a Team Lead or a Sr. Analyst or Manager.
- In some specific situations, he/she needs to directly work with ISM/CDE of the account along with the Manager.
- Timely reporting of issues to management and proactive approach for problem solving
- Responsible for Quality issues and find ways to mitigate gaps in process to avoid quality issues.
- Ensure all Service Management procedures are being followed by him/her and the entire team
- Builds deeper understanding of processes, procedures, customers and organization.
- Assists program or process development and implementation.
- Develops solutions to a variety of problems of moderate complexity.
- Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
- Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
- Involved with local or business specific engagement initiatives in support of broader programs
- Assumes responsibility to improve service, efficiency and quality of work.
- Contributes to area by ensuring quality of output.

**About NTT DATA

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