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HR Operations Admin

hace 2 semanas

Monterrey, México AMS A tiempo completo

**About Us**:
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

**The Role**:
**Key Accountabilities**:

- Take ownership and responsibility for carrying out all allocated 1st line HR processes on a day
- to-day basis. This will include liaising with people of all levels within the organisation and proactively taking ownership of all queries through to successful conclusion or hand over to Specialist.
- Proactively assist with all requests for information including directing customers to relevant sources (such as SharePoint, other internal departments or benefits providers).
- Utilise all pre-set templates, letters, mail merges and processes to carry out established tasks and respond to incoming queries ensuring all correspondence is brand aligned.
- Maintain accurate and up-to-date documentation of HR processes and policies as directed by People Operations Specialists, People Operations Team Leads and/or People Operations Managers, including SharePoint pages and version control documentation.
- Use the Workday system to run requested reports and generate required data when accessible as per process instructions.
- Managing other various ad-hoc administration activities to support the effective running of the People Operations process.
- Building and maintaining strong working relationships between all parties including recruiters, hiring managers, and other account stakeholders.
- Work effectively and collaboratively with other team members to learn from their experiences and knowledge. Support on team wide projects to develop technical and professional skills.
- Participate in continuous improvement initiative within the team.
- Represent the People Operations function at all times with a professional customer focused attitude.
- Build and maintain strong working relationships with internal and external customers.
- Provide appropriate guidance and support to Line Managers and Employees.
- Escalate queries to People Operations Specialists as required to ensure the customer is fully supported.
- Work effectively and collaboratively with other team members to learn from their experiences and knowledge. Support on team wide projects to develop technical and professional skills.
- Regularly share lessons learnt from individual activities with the team, to ensure the team as a whole benefits and develops.
- Has Workday system knowledge that allows to fulfil assigned tasks.
- Maintain Workday records demonstrating respect for the integrity and accuracy of all data.
- Carry out system audits for accuracy of data.

**Skills & Experience**:

- Office experience within a busy and challenging administration role or client focused environment
- Experience of working with a variety of internal stakeholders and handling difficult or sensitive situations
- Experience of providing advice and guidance to line management
- Strong working knowledge of all Microsoft packages
- Previous systems / database experience

**Desirable**
- Experience working within a recruitment environment
- Experience of working within a HR environment

**Other**:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.