Revenue Optimization Specialist

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

**Overview**

The Revenue Optimization Specialist - M&E is responsible for assigned chasing activities/tasks

This role reports to the Manager of Revenue Optimization and maintains close working relationships with Client Support teams and other Onyx stakeholders.

The Revenue Optimization Specialist is expected to perform all assigned activities are accomplished per SOP and expectations.

**Location**
- Spain
- Mexico

**Scope**
- NORAM/EMEA

**Education**
- Minimum required: Bachelor’s degree in Tourism or related field

**Span of Control**:

- Reports to: Director of Operations

**Roles/ Responsibilities**
- Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients.
- Handle all manual tasks related to Revenue Optimization on their respective tools and deliver according to set timelines /KPIs.
- Generate and deliver client reports based on defined needs and schedules.
- Improve the quality of the database (legal details, banking information, etc.).
- Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
- Alerting and escalating irregularities in any area of production.
- Proactively identify activities to improve performance of clients.
- Provide quality deliverables and provide accurate status reports for management review.

**Qualifications**

**Minimum required**:

- One (1) year of payment collection experience.
- One (1) year of corporate Meetings and Events experience.
- Fluent spoken and written communication in English and Spanish.
- Excellent Telephone/Call Skills.
- Proficiency in the use of Excel.

**Preferred**:

- Advanced use of Salesforce
- Good understanding of the hospitality industry
- International experience.

**Teamwork/Leadership/Interpersonal Skills**:

- Comfortable working with a team but able to work with little supervision.
- Able to work in a changing environment with strict goals
- Understanding systems process flows, data flow, file specification and ability to troubleshoot
- Enjoys working in constant contact with customers.

**Organizational Interlocks**

This position will work closely with internal stakeholders across the organization, mainly the client service and client management team as well as provide the best possible service to external clients.

**Physical Demands/**Travel required**

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 10%.

This position is remote.