Workplace Experience Partner

hace 2 semanas

Ciudad de México Riot Games A tiempo completo

As **Workplace Experience Partner,** you will keep the Mexico City & Brazil Offices rolling and cultivate a space where all Rioters can thrive.

You will be responsible for assisting the EMEA+ Workplace Experience Manager in all aspects of office management and program / project management within the scope of WPX as well as being the first POC related to the Brazil & Mexico City Offices. You will be based in our Mexico City office as well as overseeing our Sao Paulo office.

**Office Operations**:

- Responsible for implementing and maintaining local best practices, being accountable for overall inner-workings of the Brazil & Mexico City Offices
- Being accountable for the local budget management and ensuring it is in line with the sustainability and efficiency of the company
- Being a key member of the office build project team across EMEA+
- Creating and implementing induction and onboarding programs aligned with WPX
- Assisting the EMEA+ WPX Manager with pan EMEA+ protocols and ensure standards are aligned across the region
- Establishing relationships and owning the management of external vendors pertaining to Travel, Building Operations and maintenance
- You will be responsible for overseeing office maintenance repairs and services through our external contractors
- You will be responsible for ensuring the office is Health & Safety compliant
- You will liaise with Rioters on their space needs and make changes to accomodate space needs of teams as required
- You will manage the day to day work of the local in house contactor team
- You** **will maintain good working relationships with the building landlord/service manager and key suppliers and contractors relative to WPX
- You will support in the coordination of travel arrangements for Rioters and groups and manage the relationship with external travel management companies
- You will support and organize office events and will be regularly called upon to lend logistic support for meetings, office wide events

**Requirements**:

- You have verbal and written Spanish, Portuguese and English skills
- You have spent at least three to five years working behind the scenes to keep an office running smoothly
- You will make decisions that impact quality, efficiency and effectiveness as well as recommending solutions and improvements
- You will solve problems that require self judgment and have the ability to evaluate identifiable factors
- You have the ability to operate independently and proactively with little instruction
- You have the ability to prioritize workload and have a high level of organizational proficiency and initiative

**Bonus requirements**:

- Basic knowledge of IT, desktop support and server rooms
- Resolve issues with software or hardware
- Basic ticketing experience with systems like Freshdesk, Service Now or Zendesk
- IT Desk set up for new hires

As a Mexico City Rioter, you'll join a small team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention, and maniacal passion for gaming. With teams in Marketing, Business Development, Publishing and Esports, Riot Games Mexico City is dedicated to creating unique player experiences that show local players they aren't lost in translation.

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