Customer Successs Manager, Growth

hace 7 días

Nuevo León, México Kahnem A tiempo completo

**About Kahnem**:
Kahnem helps organizations make better hiring decisions. We are trusted by clients who want to recruit and hire top talent for high-impact roles. We partner with high-growth startups, global companies, and industry leaders hiring across North America and LATAM.

**About the position**:
Kahnem is partnering with a high-growth startup in the financial services sector (Fintech) that is looking to hire a Customer Success Manager in Mexico to ensure client retention and growth of existing accounts in the SMB and Mid-Market segments.

In this role, you’ll play a critical role in fostering long-term client partnerships, driving customer satisfaction, and ensuring revenue growth within SMB and mid-market segments. Although the client already has a customer success team based in the US, this position will be the first customer success manager based in Mexico.

In this role, you will:

- Proactively oversee client relationships, ensure retention, and identify growth opportunities within existing SMB and mid-market accounts within Mexico.
- Identify upsell and cross-sell opportunities by understanding client business goals and aligning them with additional product offerings.
- Ensure seamless onboarding for new clients, delivering training and resources to maximize product adoption. Work closely with marketing, product, and sales teams to deliver a seamless customer experience.
- Have proactive communication with clients. Conduct regular check-ins and quarterly business reviews to provide insights, performance metrics, and strategic recommendations.
- Monitor client usage data and satisfaction metrics to identify trends, risks, and opportunities for improvement. Collaborate with internal teams (sales, product, support) to address client challenges and provide timely resolutions.

**Job requirements**:

- Proven experience of in a customer success or account management role, ideally working with SMB and mid-market clients within a B2B environment.
- Ability to interpret customer data and develop actionable insights to drive engagement and growth. Proficiency with CRM tools and sales engagement platforms.
- Learning agility and excellent problem solving skills. A proactive, goal-oriented approach with the ability to thrive in a fast-paced startup environment.
- Customer-Centricity. A genuine passion for helping businesses grow through innovative solutions.
- Bachelor’s degree or equivalent experience. Proficiency in English, both written and verbal.

**Compensation and Benefits**:
Additional information about the benefits (health insurance, dental and visual plans etc) and other perks included in this position will be shared with applicants later in the process.

Kahnem provides equal employment opportunities (EEO) to all employees and applicants for employment. We welcome people from all backgrounds, experiences, perspectives, and abilities.

Compensation Range: $60K - $65K

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