Manager, HR Knowledge Management, Training and

**Country**:
Mexico
**Location**:
LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico
**Role Responsibilities**:

- Organize and maintain all regional HR information in Global People Services’ (GPS) knowledge management system (ServiceNow) to provide employees, managers and HR with easy, direct access to HR solutions.
- Lead and complete the migration of current HR information and knowledge resources (e.g., policies, guides, articles) into ServiceNow.
- Implement knowledge management operating guidelines, defining owners and standards for creating, updating, approving and retiring global and local knowledge articles.
- Engage GPS region leaders and Communities of Expertise members in creating HR information that is relevant and easy to understand, editing content to improve clarity. Deliver training to HR content creators.
- Manage and report knowledge content and employee and manager self-service utilization through appropriate metrics, recommend and implement actions to improve utilization.
- Develop and manage job-related knowledge content and training for GPS team members to improve operational efficiency.
- Manage and continuously improve GPS new hire onboarding program to accelerate employees’ integration into the company and enable them to consistently provide high quality HR solutions.
- Proactively identify HR information gaps and/or internal GPS learning gaps and take actions to resolve.
- Create innovative communications focused on the end user, promoting Global People Services and driving adoption of self-solve.
- Collaborate with global peers to drive enterprise-wide improvements in knowledge management, training & communications
- Actively participate in forums for Workday & ServiceNow enhancements to improve employee experience
- Provide recommendations to improve employee portal and expand employee and manager self-service transactions

**Role Purpose**:
**As a knowledge manager, you will define the content/knowledge management strategy **together with the HR organization **and focus on developing, **au**diting** and **maintaining** high quality content for employees, **managers** and HR. **We are looking for **an individual** who **thrives **in a dynamic, **forward looking** environment** and finds meaning in sharing knowledge, **building and delivering internal training programs, and developing communication**s which promote Global People Services’ capabilities**. **A successful **team member** will **be energized by **leveraging** technology **to educate and enable self-service solutions**, always with the **employee** experience in mind.**:
**Minimum Requirements**:

- University Degree or equivalent experience and a minimum of 7 years of prior relevant experience in Human Resources, Knowledge Management, or Learning & Development, or an Advanced Degree in a related field.
- Excellent oral and polished written communication skills in English and Spanish, with expertise in editing content and articulating complex concepts simply and effectively. Additionally, knowledge of other languages is a bonus
- Experience using ServiceNow or similar platforms for knowledge management purposes, including creating multi-language and role-specific knowledge articles, as well as monitoring knowledge quality and relevance.
- Strong planning, organization, and project management skills with proven result orientation..
- Keen attention to detail.
- Ability to work in ambiguous environments, taking the initiative to drive plans independently.
- Experience in change management, including performing impact analysis and creating communications plans.
- Experience in developing and delivering training content.
- Proficiency in working collaboratively across different teams with varying job levels and functions within HR.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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