Technical Support Analyst

General information- Country
- Mexico
- City
- Mexico City
- Department
- Global Support
- Job ID
- 39464
- Description & RequirementsAs a Technical Support Analyst, you will be a team member in the Global Support organization and you will provide responsive, world-class, quality support to customer accounts for Infor’s products.

This position is for those who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

A Day in The Life Typically Includes:

- Support all the technical aspects of our product which includes, but is not limited to: APIs, integrations, printing, SQL, databases, ERP and WMS, BODs, Connection points.
- Ability to cover on call shift on a rotational basis.
- Deliver customer service and support, maintaining a customer-centric approach and ensuring customer satisfaction.
- Stay updated on product features, enhancements, and industry trends to provide informed technical assistance and recommendations to customers.
- Participate in training sessions and continuous learning activities to enhance technical skills and product knowledge.
- Use of troubleshooting techniques and methodologies to identify root causes of problems, bugs, performance issues and develop effective solutions.
- Collaborate with cross-functional teams and stakeholders to address escalated issues, communicate resolutions, and drive continuous improvement efforts.

Basic Qualifications:

- Knowledge in API integration, SMTP, network and security, certificates, SQL (advanced), DB administration, Linux systems administration, RDP, SSH, log reviewing.
- Ability to diagnose technical issues and implement effective solutions.
- Ability to convey technical information clearly and concisely to stakeholders at all levels.
- English skills.

Preferred Skills:

- Experience with WMS, BODs, connection points, SSH, and RF Web connections, with the ability to configure and troubleshoot these components effectively.
- Experience working directly in technical support or IT operations, with a focus on ERP systems and related technologies.
- Familiarity with integrations.
- Experience working with Progress Database (intermediate).
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
-At Infor we value your privacy that’s why we created a policy that you can read here.