Pooled Csm

Pooled CSM on this position will get to:

- Ensuring customer satisfaction by addressing technical demands and acting as liaison to resolve customer issues by other functions; results will be measured by NSAT / NPS surveys
- Maintaining and growing monthly recurring revenue
- Managing internal / external teams to resolve issues
- Proactively engage with customers that identify as high churn risk and running playbooks
- Maintaining accurate customer records for each engagement in RingCentral’s CRM
- Escalating if issues arise at a customer

We offer:

- Competitive salary
- Monthly performance bonus
- Pantry vouchers
- Life insurance
- Medical insurance
- Permanent work from home
- Monday to Friday schedule
- 40 hours shifts
- Direct hiring
- All law benefits
- Paid training

**Qualifications**:
Qualifications**:

- 1+ yr experience in a **client facing role**, business-to-business support or equivalent
- **1+ yr in high-tech or telecommunications industries**:

- Proven track record of success by exceeding sales or customer satisfaction goals
- Strong analytical and problem-solving skills
- **Advanced English (B2)**:

- Ability to lead cross-functional teams within RingCentral and at the customer to resolve issues
- Proficiency with Microsoft Office tools
- Knowledge of IT support, preferably in unified communication services, including VoIP, PBX, networking, or related technologies

Preferred:

- Experience with IT support, preferably in unified communication services, including VoIP, PBX, networking, or related technologies