Order Fulfillment

We are hiring an **Order Fulfillment - Mid Market Inter**n who will be the primary business consultant between Steelcase NA and AMQ as well as other platforms.

**What You Will Be Doing**:

- Manages the assigned accounts through the order fulfillment process from receipt of order to final installation and has responsibility for customer complaint resolution.
- Understands the Steelcase order fulfillment value stream, and optimizes supply chain, manufacturing, and delivery efficiencies, resulting in a phenomenal customer experience.
- Understands the health and well-being of the customers through performance measures and plays the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement
- Project management. - Owns the decision making for OF processes when onboarding new businesses
- Proactively provide Operations Performance data to the Stakeholders to collaborate to create actions and resolution of the problems.
- Run regular and ad-hoc reporting as needed to provide business visibility.
- Train and educate new team members.
- Create process documentation and stand operating procedures as needed to meet channel development requirements.
- Can develop and maintain long-term customer relationships to help driving sales thru and outstanding customer experience.
- Accountable for customer satisfaction goals, along with the execution of strategies that support those goals.
- Assist customers from answering product questions to processing transactions through product delivery and installation.
- Aware of and supports Lean and continuous improvement methodologies.
- Must have proven follow-up and follow-through skills.
- Professional standard of conduct which includes dependability, promptness, sense of urgency, and a willingness to own problem resolution
- Assist customers from answering product questions to processing transactions through product delivery and installation.

**Who you are**:
**Required Skills and Competencies**
- Advanced written and oral English (100%)
- Currently studying a bachelor's degree on International Business, Commerce or related.
- Full time availability (7am
- 4pm)
- To graduate at least on December 2025.

**Preferred Skills and Competencies**
- Ability to multi-task and work with multiple orders and project simultaneously.
- Organizational skills
- May require negotiation skills.
- Able to work under pressure and meet deliverables
- Excellent verbal and written communication skills with various organizational levels.
- Customer Service oriented.
- Problem solving skills
- Detail Oriented

**Why people choose to work with us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

**Who we are**:
Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.
- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If _you’re_ interested in Steelcase, but this _isn’t_ the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise._