Learning Analyst

Learning Analyst - Remote

**Learning Innovation & Technology Specialist - Remote**

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our 70,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.

Our global Learning & Development organization is looking for a passionate and highly qualified Learning Innovation & Technology Specialist who is passionate about making learning simple, engaging, effective, and accessible and who can help us to design and deliver exceptional learner and customer experiences. Working with learning solutions architects, instructional designers, training delivery teams, functional IT teams, and learning technology vendors, this person will help to deploy learning solutions that use effective, efficient, learner-centric, scalable, and data-driven learning technologies. These solutions include innovations in the areas of automation, knowledge management, game-based-learning, social-collaborative learning, learning simulations, and AI-based learning, enabling TTEC to drive significant and measurable performance improvement for our clients.

The Learning Innovation & Technology Specialist will serve as a trusted advisor to those he or she will work with by providing learning innovation and technology expertise and thought leadership. He or she will work closely with the training delivery teams to understand their IT infrastructure and architecture requirements, supporting trainers in enhancing instruction, improving learner experience and performance, and assisting learners in becoming technologically savvy.

**On a typical day you will**:

- Build the prototypes for learner-centric, effective, efficient, and data-driven learning technologies for the L&D solutions proposed by learning solutions architects
- Create and facilitate demos and presentations on learning technologies for internal teams and clients
- Collaborate with TTEC's Information Security on learning technology security features and approvals (e.g., UAT, integrations, SSO, URL whitelisting, etc.)
- Evaluate current functionalities in learning design and delivery technologies and provide improvement recommendations in partnership with IT teams and learning technology vendors
- Provide feedback to learning technology vendors about the bugs encountered during learning technology rollouts
- Research and drive new features in learning design, delivery, and evaluation technologies in partnership with IT teams and learning technology vendors
- Collaborate with Human Capital to improve LMS features and integrations
- Collaborate with project managers and training delivery teams to ensure a successful deployment of training delivery solutions (training delivery apps, webcams, LMS learning journeys, etc.)
- Research emerging trends in learning science and technology
- Facilitate educational sessions on learning science and technology for internal L&D and other teams

**Technical Skills you'll need**:

- Bachelor's degree in IT/computer science/virtual learning/e-learning/education or similar field (a certificate/coursework in digital media/multimedia is desired)
- Advanced Internet skills and computer knowledge
- 4+ yrs of experience in:

- Learning design and delivery technologies (e.g., LMS/LXP, web-based authoring tools for rapid design, knowledge management systems, game-based learning apps, training delivery apps (including videoconferencing tools), interactive presentation tools, collaboration apps, etc.) and their integrations (e.g., through SSO, APIs)
- Creating learning content using advanced features in audio
- and video-editing tools (e.g., Adobe Premiere, Camtasia, etc.)
- Creating user content using basic graphic design features (in Illustrator, Photoshop, etc.)
Knowledge of emerging technologies in L&D (e.g., VR and AR, NLP tools, t