Senior Consultant

hace 5 días

Colonia Polanco, México Urban Science Applications, Inc. A tiempo completo

Overview and Summary:
This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

Essential Duties and Responsibilities:

- Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
- Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
- Assists management in creating estimates and proposals for clients to better understand the proposal process.
- Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
- Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
- Tracks, processes, analyzes and verifies data to improve accuracy and quality.
- Assume responsibility for accurate and high-quality data being utilized on assigned projects.
- Use technical skills to accurately update and maintain Urban Science internal software systems.
- Adheres to quality control standards for Urban Science and client organizations.
- Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
- Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.
- Proactively communicates with management to provide updates and report issues in a timely manner.
- Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
- Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
- Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
- Works with manager in completing annual goal setting and performance review promptly.
- Works with manager to prioritize other duties as assigned.

Qualifications - Education and Experience:

- Minimum of 4 years related work experience required (6 years' experience preferred)

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