Deal Desk Senior Commercial Consultant

**About the role**
- Act as the primary trusted advisor for Sales and Business Segment teams, providing solutions to complex commercial challenges and guiding deal strategy throughout the transaction process. Oversee and coordinate deal execution through established internal procedures and systems.
- Demonstrate expertise in advanced Deal Desk functions, particularly in structuring complex or strategic transactions.
- Review, approve, or escalate non-standard pricing and commercial requests, ensuring alignment with company policies.
- Analyze and process non-standard order forms, amendments, and administrative requests from Sales and Customer Success teams.
- Serve as the initial point of contact for inquiries related to non-standard terms and conditions, offering expert guidance and support.
- Collaborate closely with the General Counsel’s Office to evaluate risks and propose solutions for contract deviations.
- Ensure that all deal documentation is thorough, accurate, and fully compliant with internal controls.
- Maintain current records within contract management systems, tracking approvals and documenting exceptions as needed.
- Support the enhancement and ongoing development of Deal Desk processes, templates, and playbooks.
- Deliver training and enablement sessions for Sales and Customer Success teams on Deal Desk protocols and contract best practices.
- Champion comprehensive oversight across OTC processes by serving as a key authority on cross-functional team dynamics, facilitating prompt issue resolution and fostering effective collaboration.
- Contribute to ad hoc projects and reporting requirements as necessary.

**About you**
- Bachelor’s degree or equivalent experience.
- 2+ years of experience in contract management, paralegal work, or a related field.
- Strong understanding of contract terms, legal concepts, and risk assessment.
- Excellent attention to detail and organizational skills.
- Strong verbal and written communication skills.
- Ability to prioritize and manage multiple requests in a fast-paced environment.
- Proficiency with contract management tools, CRM systems (e.g., Salesforce), and Microsoft Office Suite.
- Preferred experience managing the full sales cycle, customer contracts, and complex projects
- Knowledge of SaaS, content products, sales, and contracting processes
- Strong interpersonal, communication, and cross-functional collaboration skills
- Proven ability to work across regions and cultures with limited in-person interaction
- Quick learner, adaptable, and effective in dynamic environments
- Skilled at working independently or within complex matrix teams
- Strong business acumen, organisational and time management skills, and attention to detail
- Ability to improve existing processes and working practices
- Results-driven, focused on meeting OKRs
- Comfortable and effective in fast-paced, high-pressure settings
- Proficient in Google and Microsoft Office; familiarity with Salesforce, Order Capture, SAP, and Oracle
- Able to handle high transaction volumes accurately and with integrity

LI-EG1

**What’s in it For You?**
- **Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- **Flexibility & Work-Life Balance**:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- **Career Development and Growth**:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- **Industry Competitive Benefits**:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- **Culture**:Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- **Social Impact**:Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- **Making a Real-World Impact**:We