Intern Cx Ops

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
If you are passionate about challenges, innovation and constantly striving for excellence, we have a unique opportunity for you We are looking for an intern to join our Regional CX Ops team, a vital area responsible for improving the app experience guided by our user experience principles. In this role you will be:

- Working with global and cross-functional teams to ensure effective integration of improvement initiatives.
- Leading complex and important problem solving with regional stakeholders
- Collaborating in the development and implementation of operational excellence Strategies, CX strategies, and regional initiatives focused on improving the user experience
- Analyzing existing processes, identifying areas for improvement and proposing innovative solutions.
- Actively participate in optimization projects, from conception to implementation.

Role Responsibilities:

- Tracking area KPIs and work closely with global / regional teams in the problem solving
- Using dashboards to take relevant information to enhance business & experience improvements
- Updating management sheets or presentation to track tasks and status of initiatives in order to provide visibility to all CX teams
- Mapping process in order to generate more efficiency and improve experience from our Customers
- Create minutes and keep track of all agreements and learnings for specific projects
- Working with large data sets, we are a data driven company

Role Qualifications:

- Preferred degree: engineering, business administration, economics or similar
- Passion for project management and/or process improvement
- No previous experience is required
- Must have advanced/fluent english, great communication skills to interact with multiple stakeholders from around the world
- Good interpersonal skills and comfortable coordinating people and projects
- Customer focused
- Google Sheets and Presentation skills
- Passion for efficient processes and constant search for improvements.
- Analytical / data skills and the ability to solve problems creatively.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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