Customer Support Representative

hace 1 semana

Ciudad de México Tive A tiempo completo

At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.

We believe and live four core company values:
**1. Create transparency first, everything else second**: We believe the strongest trust belongs to those who are transparent, open and deliver on their word.

**2. Make it simple**: We expect to do the work and deliver technical solutions to complex problems, simply.

**3. At Tive, we’ve got your back**: We hold fierce loyalty to our people.

**4. Relentless iteration to find a better way**: Our energy to learn new things and create solutions every day is unmatched anywhere in the world.

Tive exists to solve the real time visibility challenges related to one of the world’s largest and most complex networks: global logistics and supply chain. Our team is focused on giving our customers the most access to accurate, live, and meaningful information about their shipments. Whether by road or rail, ocean or air, Tive is the most innovative and accurate way for companies to track their cargo.

As a Customer Support Representative with Tive, you will be the face of our mission and values, by providing world class service with every customer interaction, small or large.
- 1-3 years of experience in a customer support role,
- Exceptional English and Spanish communication skills,
- Strong interpersonal skills and a reliable work ethic,
- Superb organizational and time management skills,
- The ability to problem-solve creatively in a fast-paced environment, and
- An empathetic, positive attitude.

**In addition, they may have**:

- Familiarity working with remote coworkers in other time zones,
- Experience in the supply chain industry,
- Involvement with a tech startup environment, and
- Working knowledge of customer support tools such as Hubspot and Zendesk.

**What you’ll be doing**:

- You will answer technical questions, provide proactive support, and be the interface between customers and Tive in resolving any technical issues our customers may encounter.
- You will work with other members of the Customer Success team on improving processes, tools, and documentation based on customer interactions.
- You will work with our Hardware, Software and Customer Success teams to improve internal processes and contribute ideas for product improvements.
- You will participate in a collaborative, fast-paced environment, while gaining exposure to all aspects of the business.

**Need to know info**:

- Multiple roles with hours of 10:00-18:00 available

We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México Esolutions A tiempo completo

    Customer Service Representative Location: Azcapotzalco, Mexico City, Mexico (On-site). Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...

  • Customer Support Representative

    hace 2 semanas

    Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Job Title: Customer support representative Job Location: Guadalajara, Mexico Job Description Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.

  • Customer Support Representative

    hace 4 semanas

    Ciudad de México HighLevel Inc. A tiempo completo

    **Location**:This is a 100% remote opportunity for applicants residing in Mexico.**Schedule**:This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends.**Who We Are**:HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our...

  • Customer Support Representative

    hace 17 horas

    Ciudad de México HighLevel Inc. A tiempo completo

    **Location**: This is a 100% remote opportunity for applicants residing in Mexico. **Schedule**: This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies &...

  • Customer Support Representative

    hace 7 días

    Ciudad de México Kyndryl A tiempo completo

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...

  • Customer Support Representative

    hace 4 días

    Ciudad de México Kyndryl A tiempo completo

    **Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The...

  • Technical Support Representative, Mexico

    hace 4 semanas

    Ciudad de México EBSCO A tiempo completo

    Your Opportunity:The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to...

  • Customer Service Representative

    hace 4 semanas

    Ciudad de México ESOL A tiempo completo

    **Job Summary**:Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.**Qualifications**:- High School diploma completed.Advanced English level (B2+ and above).1+ years of Customer Service, Tech Support or Sales...

  • Customer Support Representative

    hace 1 semana

    Ciudad de México Emplifi A tiempo completo

    **About the Customer Support Team**:Are you empathic, patient, and feel passionate about communication? Can you easily put yourself in our clients’ shoes? Then there's a place for you in our Customer Support team! We’re the link that connects both our Development and Sales departments to clients - so we're fully involved in the technical and commercial...

  • Customer Support Representative

    hace 1 semana

    Ciudad de México Emplifi A tiempo completo

    **About the Customer Support Team**:Are you empathic, patient, and feel passionate about communication? Can you easily put yourself in our clients’ shoes? Then there's a place for you in our Customer Support team! We’re the link that connects both our Development and Sales departments to clients - so we're fully involved in the technical and commercial...