Technical Support Representative, Mexico

hace 1 día


Ciudad de México EBSCO A tiempo completo

Your Opportunity:The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.What You'll Do:- Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners- Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction- Answer customer questions and inquiries across entire suite of EBSCO products- Perform problem determination / problem source identification to understand the root cause of a customer’s issue- Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution- Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing- Communicate action plans to the client or EBSCO representative as appropriate- Troubleshoot and resolve specific product related issues while maximizing customer satisfaction- Conduct independent research in order to find solutions to customer problems- Contributes to department attainment of organizational objectives and high client satisfaction**Your Team**Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.About You:- Must have excellent communication skills, with the ability to translate technical issues into user-friendly language- Experience working with issue tracking/ticketing systems- Fluent in spoken and written English and Spanish- Must be located in Mexico**What sets you apart**:- Strong working knowledge of MS Office Suite- Strong organization skills a must- Ability to work well in a team environment- BA/BS degree or equivalent practical experience in Customer Support or call center environmentPay Range: USD $0.00 - USD $0.00 /Yr.



  • Ciudad de México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México BigCommerce A tiempo completo

    **BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...


  • Ciudad de México, Ciudad de México Netevia A tiempo completo

    EMPLOYMENT OFFER: CUSTOMER SUPPORT REPRESENTATIVEWORK DETAILSLocation: In-person at Avenida Paseo de la ReformaStarting schedule: Monday to Friday, 8:00AM to 5:00PMExpected Starting Date: January 2026 ABOUT NETEVIANetevia provides a suite of payment processing services that currently enable over 30,000 businesses across multiple industries to accept various...


  • Ciudad de México Kyndryl A tiempo completo

    **Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The...


  • Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...


  • Ciudad de México, Ciudad de México Peek A tiempo completo

    With over $3 billion in bookings of experiences, the platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as...


  • Ciudad de México, Ciudad de México AVI-SPL México A tiempo completo

    Descripción GeneralWho We AreAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified...


  • Ciudad de México Dab Pumps Spa A tiempo completo

    We are looking for a passionate and creative Sales Promoter willing to work in an adaptive organization. The person will join our Customer Service Team in Mexico. Main responsibilities - Provides after-sales support to the LATAM and Caribbean regions. - Provides commissioning and product setup support to the LATAM and Caribbean regions. - Assists with spare...


  • Ciudad de México Olberding Brand Family A tiempo completo

    Technical Color Representative Founded in 1919 as Phototype, and recently rebranded as the Olberding Brand Family, we are a family company, focused first on caring for people. We believe that by valuing our employees, they in turn are inspired to champion our clients and the brands they bring to life. We have a variety of services which help CPG clients...

  • Technical Support

    hace 1 semana


    Ciudad de México TalentWorldGroup A tiempo completo

    About TalentWorldGroup At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation. Position Overview We are seeking...