Aml - Kyc Risk Ops Supervisor

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Role Responsibilities:

- Management & Leadership: Directly supervise, coach, and guide KYC Team Leaders to ensure their teams meet performance and quality objectives.
- Operational Management: Closely monitor key performance indicators (KPIs) and quality metrics for all teams. Lead scheduling and resource allocation to guarantee complete and efficient operational coverage.
- Handling Escalations: Serve as the point of escalation for high-risk cases that cannot be resolved at the Team Leader level, ensuring timely and policy-compliant resolutions.
- Interdepartmental Collaboration: Act as the primary liaison with teams such as Compliance, Risk Policy, Legal, and Quality Assurance to align processes, resolve complex issues, and maintain operational consistency.
- Process Improvement: Analyze performance data to identify inefficiencies and lead continuous improvement initiatives, optimizing workflows and tools.
- Talent Development: Participate in performance reviews, professional development, and talent management for Team Leaders, ensuring strong leadership within the operation.

Role Qualifications:

- Bachelor's degree in Criminology, Finance, Economics, Mathematics, or a similar field.
- 5+ years of experience in a leadership role within a KYC, AML, or compliance operation, with at least 2 years of direct experience managing other leaders or supervisors.
- Strong knowledge of Mexican regulations (SOFIPO) and practical experience managing compliance teams.
- Excellent communication, negotiation, and conflict resolution skills.
- Demonstrated ability to analyze data, make strategic decisions, and manage multiple priorities in a high-pressure environment.
- Ability to inspire and motivate other leaders, fostering a high-performance environment.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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