IT Support

hace 1 semana


Guadalajara, México Epsilon Solutions A tiempo completo

Empresa dedicada a servicios tecnológicos, estamos conectados con las mejores empresas globales.Somos el enlace laboral de atracción de talento TI en México.Estamos en búsqueda de talento para la posición**:Service DesK L1/L2 IT Support**
- Escolaridad: Bachillerato o Preparatoria concluida

**Experiência**:

- 1 año d**e experiência**

**Conocimientos**:

- Experiência con: Citrix, ServiceNow, Active Directory y conexiones a VPNs
- Inglés indispensable conversacional
- Clasificar las Llamadas de Servicio de acuerdo a las opciones especificadas.
- Dirigir los problemas al personal de soporte informático interno de 2do y 3er nível utilizando artículos de la base de conocimientos.
- Coordinarse con los níveles 2 y 3 y con el personal de soporte que proporciona la resolución de problemas de hardware/software/red.

Zona de trabajo: GDL (Minerva)

**Beneficios**:

- Esquema 100% nómina.
- Contrato indefinido
- SGMM
- Fondo de ahorro
- Vales de despensa
- Póliza de vida
- Póliza Dental
- Vacaciones: 12 días
- Aguinaldo: 30 días
- Oportunidad de crecimiento

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $17,000.00 al mes

Horario:

- Incluye fines de semana
- Lunes a viernes
- Rotativo
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa

Idioma:

- ingles avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial
- Health insurance


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