Customer Care Representative

hace 2 semanas

Guadalajara, México TATA Consultancy Services (TCS) A tiempo completo

Job Profile: Customer Care Representative

**Responsibilities**
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed, and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Represents Transamerica with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions w/in a team based environment, and actively participates in achieving team goals.

Meets/exceeds performance metrics as determined by department.

**Qualifications**
- High School diploma or equivalent.
- Up to 1 year experience with call center or customer service experience/training.
- Basic understanding of Microsoft office suite, specifically Word and Excel.

**Preferred Qualifications**
- Associates degree preferred.
- General understanding of life and health insurance, retirement, annuity and investment products a plus.
- Experience working within a computer mainframe a plus.

**Behavioral & Leadership Competencies**
- Ability to maintain confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level
- Good verbal and written communication skills

**Job Types**: Full-time, Permanent

**Salary**: $19,000.00 - $20,000.00 per month

Ability to commute/relocate:

- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)

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