Customer Care Representative
hace 3 días
Job Profile: Customer Care Representative**Responsibilities**- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.- Thoroughly documents all contacts and conversations; follows up as required.- Works with other departments to complete customer requests as needed, and minimize escalations.- Gains proficiency in various administration and automated workflow systems.- Processes complex and varied service requests.- Represents Transamerica with professional pride to internal and external customers.- Consistently meets/exceeds set quality and productivity metrics.- Functions w/in a team based environment, and actively participates in achieving team goals.Meets/exceeds performance metrics as determined by department.**Qualifications**- High School diploma or equivalent.- Up to 1 year experience with call center or customer service experience/training.- Basic understanding of Microsoft office suite, specifically Word and Excel.**Preferred Qualifications**- Associates degree preferred.- General understanding of life and health insurance, retirement, annuity and investment products a plus.- Experience working within a computer mainframe a plus.**Behavioral & Leadership Competencies**- Ability to maintain confidentiality of customer and company information.- Ability to work independently and seek additional opportunities when able.- Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level- Good verbal and written communication skills**Job Types**: Full-time, Permanent**Salary**: $19,000.00 - $20,000.00 per monthAbility to commute/relocate:- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (preferred)
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Customer Care Representative
hace 2 semanas
Guadalajara, México Lingble A tiempo completo**Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...
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Customer Care Representative
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Guadalajara, México TATA Consultancy Services (TCS) A tiempo completoJob Profile: Customer Care Representative **Responsibilities** - Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency. - Communicates with customers regarding service...
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Customer Care Representative
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Customer Care Representative
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Customer Care Representative
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Bilingual Customer Care Ambassador
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Customer Care Representative
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Guadalajara, Jalisco, México OMRON Americas A tiempo completoPOSITION SUMMARYUnder the general supervision of the Customer Solutions Supervisor (CSS), the Customer Service Representative (CSR) assists customers and records necessary customer information by performing the following duties listed below. The CSR is expected to work with minimal supervision within the procedures and limits of the position. Unusual...
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Customer Service Representative
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Customer Care Representative
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Customer Care Supervisor
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