QA Training

hace 2 semanas

Miguel Hidalgo, México albo A tiempo completo

Cómo **QA Training** ayudarás a garantizar la eficacia y eficiencia de los equipos de Customer Service en albo. Será responsable de crear y actualizar la base de conocimientos, desarrollar a los agentes de soporte a través de una variedad de programas y herramientas de capacitación para brindar la mejor experiência posible a los usuarios albo.

**¿Qué harás?**
- Capacitar para nuevos empleados en Customer Service
- Captación de información a terceras áreas para documentación de procesos.
- Evaluar periódicamente a especialistas de CS para mantener un nível óptimo de operación
- Creación de material formativo, de nuevos productos, para brindar a Customer Service, de forma creativa y dinámica.
- Trabajar con tu manager para priorización de cursos/trainings.
- Identificar, evaluar y concentrar las necesidades formativas para desarrollar planes mensuales de formación.
- Trabajar de la mano de los líderes del área de CS para atacar las necesidades de capacitación y mejora de los especialistas de CS.
- Buscar maneras innovadoras de trainings para optimizar el tiempo y recursos de aprendizaje, acortando la curva de aprendizaje
**¿Quién eres?**
- Persona con sentido humano, apasionada por la enseñanza de forma integral
- Preferente con carrera concluida (pedagogía, desarrollo humano, psicología, TICs)
- Cuentas con conocimiento de herramientas digitales para la enseñanza
- Experiência previa en puesto como este o similares
- Experiência en la creación y administración de los programas de capacitación
- Excelentes habilidades de comunicación escrita y verbal
- Te gustan los retos y aprende sobre la marcha
- Organizado y puntual con la entrega de los proyectos
- Nível de Inglés medio / avanzado
- Buen conocimiento de Google Suite, Ms Office, CRM, LMS, manejos de scorecard
**Lo que ofrecemos**
- Empleo estable y lleno de oportunidades de desarrollo profesional y personal.
- Un montón de libertad y autonomía para crear cosas increíbles.
- Trabajo híbrido, salario base y bono por resultados, prestaciones superiores a la ley.

Si te interesa la vacante sube tu book y CV, lo revisamos y nos pondremos en contacto contigo.

  • QA Analyst

    hace 2 días

    Miguel Hidalgo, México PLATA A tiempo completo

    Plata is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem. We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican. Our company was founded by executives that built some of the most innovative and...

  • Project Manager Ti Marketing

    hace 2 semanas

    Miguel Hidalgo, México Training Talent A tiempo completo

    Capacitación y certificaciones constantes, ambiente relajado, trabajo por objetivos, estabilidad laboral; somos una consultora especializada en soluciones de Big Data y Analítica Mundial, buscamos para nuestro equipo un líder de proyecto para el seguimiento puntual de implementación de plataformas de Marketing Automation en el sector retail Mucho...

  • Trainer

    hace 5 días

    Miguel Hidalgo, México Dif Tech A tiempo completo

    Plata is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem.We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican.Our company was founded by executives that built some of the most innovative and...

  • Trainer

    hace 1 semana

    Miguel Hidalgo, México PlataCard A tiempo completo

    _**Plata**_ is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem. We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican. Our company was founded by executives that built some of the most...

  • Trainer

    hace 7 días

    Miguel Hidalgo, México PlataCard A tiempo completo

    _**Plata**_ is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem.We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican.Our company was founded by executives that built some of the most innovative...

  • Quality Analyst

    hace 1 semana

    Miguel Hidalgo, México Credito365 A tiempo completo

    CREDITO365 is a leading company in the financial sector that is dedicated to providing digital loans quickly and easily. Our mission is to provide affordable financial solutions for those customers who do not have access to traditional financing tools. With over 10 years of experience in the industry, we have expanded our operations to 14 countries and are...

  • Email Operations Consultant

    hace 5 días

    MIGUEL HIDALGO, México Pepsico A tiempo completo

    Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Fss Food and Safety Standards Leader

    hace 5 días

    San Miguel de Allende, México Fortune Growers A tiempo completo

    In partnership with Senior Management in Operations, Sales, COO MX, Procurement MX and Supply Chain Director US / Mexico:Define and lead the development of the Food Safety & QA standards for the Fortune Growers group (FG), in an integral and regional way, accomplishing current regulations. This position will ensure that the operations in every FG facility...

  • Email Operations Consultant

    hace 2 semanas

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview:We Are PepsiCoJoin PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...

  • Data and Reporting Analyst

    hace 4 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with...