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Manager, Sales Operations
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**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
Samsara's Sales Operations Support team is rapidly expanding and we are looking for an aspirational business leader to join the team as a Manager of Sales Operations supporting our North America Sales team. We are seeking people with a customer-oriented mindset, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our Sales team's success. In this high-visibility role, you will partner with leadership cross-functionally to problem solve, improve sales processes, and use data to drive decision-making and prioritization. Additionally, this role is responsible for the day to day management, coaching, and development of talent including 5+ Coordinators and Analysts.
- **You want to impact the industries that run our world**:Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- **You have an innate curiosity about how businesses work**:One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- **You build genuine relationships with your customers**: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
- **You want to be with the best**: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
- **You are a team player**: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
**In this role, you will**:
- Assume responsibility for all Sales Operations Support activities including day to day management of sales support case responses and SLAs
- Interpret and enforce our Sales Policies across a global sales team. Guide team members on policy escalations as needed
- Develop and own metrics used to measure both Sales Support team performance, and to identify needed process and system improvements to boost Sales productivity
- Work cross-functionally to drive prioritization and execution of improvements that will ultimately impact Sales Support ticket volume. Includes:
- Partnering with the Go To Market Systems & Sales Operations teams to implement bug fixes and process enhancements identified to improve Sales productivity
- Partnering with our Sales Leaders, AEs and other internal stakeholders to tackle process inefficiencies as identified by ticket data to enable our fast-growing sales team to scale effectively
- Define onboarding plan and ongoing training and development opportunities for members of the Sales Operations Support team
- Manage projects to build a sustainable and streamlined sales support model that improves the sales rep experience while increasing team efficiency at scale
- Build and maintain great relationships with key stakeholders
- Champion, role model, and embed Samsara's values and operating principles as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
**Minimum requirements for the role**:
- 1+ year of people management experience
- 5+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
- Experience managing teams (either in a Manager or Team Lead capacity) and supporting their productivity by escalating issues, providing feedback and offering support
- Excellent communication and critical thinking skills to understand sales policies and processes at a company, team, a
